Chris Auffenberg Lincoln

David S 

on BBB

3 months ago

Went to dealership on Wednesday with online price on a ram truck. Talked to salesman and then sales manager. Manager said he didnt like the online advertising, then proceeded to tell me I didnt qualify for certain rebates. Started deal with full retail price and explained what my starting price would be. Online price was $44318, his starting price was over $51000. Also said if I wanted to finance, I loose the rebates. What a bad way to do business.***** ***** 

Jonathan G 

on BBB

3 months ago

I cannot express my disappointment in this dealership. The sales staff were nice, but management failed me. Their service rep used my car as his own while I was travelling, racking up hundreds of miles and toll charges I had to pay. Later, I learned he had been arrested for car theft only a month prior. Although not convicted, it shattered my trust. I asked the dealership to take back the car or refund my one-pay lease. They refused. Instead, their attorney offered me oil changes and tire rotations for the lease duration. Af... read more

Cambren W. 

on BBB

4 months ago

I took my 2003 Dodge Ram 1500 in to have the brakes fixed. They said they fixed them but they still were not working properly. I took it back to them and they said it was good to go. I paid over 1,000$ and my truck is not safe to drive due to them not fixing it right. I would not recommend Donwood ********* in ***** **** for any services. 

Cambren W. 

on BBB

4 months ago

I took my 2003 Dodge Ram 1500 in to have the brakes fixed. They said they fixed them but they still were not working properly. I took it back to them and they said it was good to go. I paid over 1,000$ and my truck is not safe to drive due to them not fixing it right. I would not recommend Donwood ********* in ***** **** for any services. 

Mariah G 

on BBB

4 months ago

Tow truck driver picked my vehicle up for a service appointment and lifted my vehicle directly under a tree.My camera caught it,showed manager pictures as my evidence.Service department stated they couldn't find anything wrong with vehicle after I made a complaint about that incident.Spoke with a Manager J... and was told it would be corrected.I inform him it needed to be corrected permanently.The service the body shop did was POOR!The wax they put on my truck is still visible TODAY.My truck is black,the the swirls is terrib... read more

Sean B 

on BBB

5 months ago

I am writing to express my deep frustration, disappointment, and anger regarding the way I was treated at Don Wood **************** during my recent attempt to purchase a silver 2021 Chevrolet Silverado RST from the ************* location. What should have been an honest business transaction quickly became a dishonest ordeal. Your dealerships conduct, particularly that of your sales representative *******, has made a lasting and overwhelmingly negative impression. I invested a great deal of time, energy, and good faith into ... read more

Sean B 

on BBB

5 months ago

I am writing to express my deep frustration, disappointment, and anger regarding the way I was treated at Don Wood **************** during my recent attempt to purchase a silver 2021 Chevrolet Silverado RST from the ************* location. What should have been an honest business transaction quickly became a dishonest ordeal. Your dealerships conduct, particularly that of your sales representative *******, has made a lasting and overwhelmingly negative impression. I invested a great deal of time, energy, and good faith into ... read more

Bob K 

on BBB

6 months ago

Reasons why NOT to buy a Lincoln Navigator, and from Fair Oaks Lincoln, Naperville, IL.Bought a used 2023 Lincoln Navigator with ***** miles out the door $92,000 from Fair Oaks Lincoln, Naperville on 3-1-25. Since the purchase, every week, there will be insane amount of dust (see pictures of 1 week pile up on the dash board). I've gone in 3 times (almost every week, except 2 weekends of spring break). The dealer would clean and cannot find the root cause. Took pulling teeth for them to get me a loaner. I traded in my old Nav... read more

Maung K 

on BBB

6 months ago

Reasons why NOT to buy a Lincoln Navigator, and from Fair Oaks Lincoln, Naperville, IL.Bought a used 2023 Lincoln Navigator with ***** miles out the door $92,000 from Fair Oaks Lincoln, Naperville on 3-1-25. Since the purchase, every week, there will be insane amount of dust (see pictures of 1 week pile up on the dash board). I've gone in 3 times (almost every week, except 2 weekends of spring break). The dealer would clean and cannot find the root cause. Took pulling teeth for them to get me a loaner. I traded in my old Nav... read more