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Chocolate Storybook
- Desserts
- West Des Moines, IA
About this business
Established in 1985, Chocolate Storybook is a popular local destination for gourmet chocolates, sweets, snacks and cotton candy.
Location details
1000 Grand Ave, West Des Moines, IA, 50265, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | 12:00 p.m. to 4:00 p.m. |
I ordered six different flavors of cotton candy from Amazon. When my package arrived, there was a note saying that some flavors were out of stock and so the company substituted different flavors instead. I had ordered carmel apple, cinnamon bun, pineapple mango, pb&j, candy cane, and strawberry cheesecake. The candy cane and strawberry cheesecake were out of stock, and so they substituted a blue raspberry and another carmel apple. First of all, the company should have contacted me to say they were missing flavors and ask me ... read more
Business response:
Hi Jessica, we are so sorry. We would like to rectify the situation as best as possible so your mom can still receive an amazing gift. Can we ship you a 12 pack of cotton candy (all different flavors of your choosing)? We can ship today. PM us if this works for you.
Recommended
Excellent customer service for a recent gift purchase online. I will definitely keep them in mind for future gifts.
Great selection of freshly made candies. Stop by-you will love it!
My family came in for the first time on Sunday. We had received a gift card for Christmas, and were very excited to use it. We arrived a little later than anticipated, but still arrived at least 15 minutes before closing time. My husband and I were immediately impressed with the wide variety of delicious looking treats, and my seven year old twins were as happy as two kids in a candy store. Sadly, the sales clerks were more interested in going home than providing quality customer service. They alternated between being pushy,... read more
Delicious!
Frequently asked questions about Chocolate Storybook
How is Chocolate Storybook rated?
Chocolate Storybook has a 4.6 star rating with 320 reviews.
When is Chocolate Storybook open?
Chocolate Storybook is closed now. It will open tomorrow at 10:00 a.m.
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