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Chipotle Mexican Grill

3.2

About this business

Location details

781 E Dundee Rd, Palatine, IL, 60074, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 6:00 p.m.
Tue9:00 a.m. to 6:00 p.m.
Wed9:00 a.m. to 6:00 p.m.
Thu9:00 a.m. to 6:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
SatClosed
SunClosed
3.2702 reviews
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Sai Srikar's profile image
Sai Srikar 
3 weeks ago
Fedora Nikolla's profile image
Fedora Nikolla 
3 weeks ago

The bathroom is not clean at all. It looked like it hasn't been clean in over a year. Had to use it but after seeing it now I'm worried about how clean they keep the food prep area if they can't keep a bathroom clean 

Karen Guravska's profile image
Karen Guravska 
4 weeks ago

I have never experienced worse service, probably in my entire life. And I am not picky with Chipotle. I LOVE Chipotle. We just traveled across the country to move to Arlington Heights, and this was our first meal after a really long trip. I was so excited to eat. Then this experience ruined Chipotle’s reputation for me, maybe forever. I have never come across less careful people. The service is terrible. The food is terrible. The people working there are absolutely terrible. It honestly felt like they were doing everything t... read more

Umut Caliskanlar's profile image
Umut Caliskanlar 
a month ago

As of July 2026, this is what Chipotle's portion sizes have officially come down to, as you can see in the photo. Despite clearly asking the employee for "extra rice," they added a laughably small amount—maybe 10 grams at most—on top of an already tiny initial scoop. To make matters worse, when I brought this up to the store manager, their response was, "You could have mentioned again that you wanted extra." I had already explicitly stated my request from the very beginning. Apparently, according to the manager's logic, we n... read more

Beatriz Gomez's profile image
Beatriz Gomez 
a month ago

This is my local chipotle but the staff is always moody and the manager is not nice. They put less and less food every time it’s getting ridiculous. Don’t come to this location honestly. 

Frequently asked questions about Chipotle Mexican Grill

How is Chipotle Mexican Grill rated?

Chipotle Mexican Grill has a 3.2 star rating with 702 reviews. 

When is Chipotle Mexican Grill open?

Chipotle Mexican Grill is open now. It will close at 6:00 p.m. 

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