Chenal Family Therapy - Fort Smith Office

Miranda Resinos 

on Google

4 months ago

Office staff will not answer the phone. Tried for over an hour and left multiple messages stating we could not log into the portal for the scheduled appointment. I left multiple messages stating we needed help because our appointment was in an hour. 4 hours later, we received access to the portal but still never received a phone call. Provider will not schedule us again due to “no show.” 

Vanessa Phillips 

on Google

a year ago

I was on time for my 11:00 appointment stood in the heat with my emotional service dog for 20 minutes while a wasp try sting my dog. Proceeded to sit in my truck and watch out the windows in case I saw my counselor realized that the doors locked and opened it, but nothing. I tried the door again before I drove away. I drove 45 minutes to get help therapy wise. It's already so hard on me mentally and physically to leave my home, how is being treated like this supposed to help someone like me. 

Brooke Parsons 

on Google

a year ago

I really like my therapist but had to cancel because they’re taking money out of my bank I have 2 insurance Medicaid, and Medicare but they still took money out of my bank saying it the patient part that I pay makes no since I see now why they have a 2. Something rating don’t waste your time on them separately I’m a single mother I can’t afford people taking money out when they don’t even tell you about this part that you have to pay 

Kayla Wilkins 

on Google

a year ago

I scheduled my daughter here . She had one session and was supposed to be seen weekly but was never scheduled . I called several times over several weeks and was never put into contact with the therapist to schedule. I was only allowed to leave my info and the therapist would reach out to me. We are on week 3 of no contact from anyone. If your child is high risk and you need guaranteed care - I’d try elsewhere.