Chem-Dry of Augusta

tjmakesithappen 2 

on Google

3 years ago

So I got this service trying to save money from my regular carpet cleaning service. Everyone wants to save right....well you get what you pay for. So he showed up at my door on time, but very unprofessional looking, ok it's just looks don't mean everything i don't want people judging me on my looks. so I show him what areas I needed to be done. he says ok and I walk out to take my son to school its a 10 min ride maybe 25 minutes total to and from. he didn't even have equipment out when I left but when I got back he was done ... read more

Anonymous 

on Google

3 years ago

So I got this service trying to save money from my regular carpet cleaning service. Everyone wants to save right....well you get what you pay for. So he showed up at my door on time, but very unprofessional looking, ok it's just looks don't mean everything i don't want people judging me on my looks. so I show him what areas I needed to be done. he says ok and I walk out to take my son to school its a 10 min ride maybe 25 minutes total to and from. he didn't even have equipment out when I left but when I got back he was done ... read more

pedro melendez 

on Google

4 years ago

Company was a no-show on original appointment day. I then recieved a call from Susan to reschedule. The franchise owner also contacted me, so good customer service by the office staff. They still arrived late, I retuned home 5 hrs later and carpet still wet. Dry time was told to be shorter 1 to 2 hours, guess not. Good sell though. Hum drum experience but I didn't have high expectation after the no show. Prob won't use again unless with coupon. They do not vacuum prior to cleaning, as " all of the cleaning packages" included... read more

Laurie Vera 

on Google

5 years ago

Have used them multiple times in the past and had good results with a technician arriving on time and working efficiently. Today I had an appointment scheduled and the window came and went without a phone call. I called the company four times over two hours and never got a call back regarding the status of my appointment. I called again and cancelled due to other things on my schedule and did not even receive an apology or explanation.