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Charm Diamond Centres
- Consumer Goods
- Burlington, ON
About this business
Location details
900 Maple Ave Ste 118, Burlington, ON, L7S 2J8, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 9:00 p.m. | |
| Tue | 10:00 a.m. to 9:00 p.m. | |
| Wed | 10:00 a.m. to 9:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 9:30 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
Asking customers for Id as potential thieves is not a good experience for anyone trying to get a special event purchase, it was mentioned it's the protocol but other people walked in and not asked to give their id, so it seems it's only applicable to certain customers. Staff is great but the rule applying to selective customers for Id ruins the whole experience and it's now not a safety protocol but a random protocol applies on appearances.
My wife recently visited Charms at Mapleview Mall to explore some diamond jewellery. Unfortunately, the experience was very disappointing. One of the staff showed little interest in assisting us and there was no genuine effort to answer our questions or guide us through the options available. For such an important purchase, we expected attentive and helpful service, but instead, we left feeling ignored and undervalued as customers. I would not recommend this location to anyone looking for quality service or a positive shoppi... read more
Very helpful, had been shopping for a necklace for my girlfriend all day and Julia (the store manager) was extremely helpful and very friendly. Helped me find something in my price range right away. Without a doubt earned a 5 star rating. Will be coming back 100%
Very Poor After-Sale Customer Service Extremely disappointed with the after-sale service. The staff were not helpful at all and spoke to me with a completely different attitude than before the sale — rude, dismissive, and unprofessional. They refused to provide basic maintenance or safety checks, even though my diamond ring is clearly registered under my profile in their system. They admitted they had my certificate on file, but still demanded that I bring a physical copy, which makes no sense and felt more like an excuse to... read more
The store associate, Grace, has been so wonderful! She has helped my Fiancéand I get our wedding rings, and has been patient and lovely to work with!
Frequently asked questions about Charm Diamond Centres
How is Charm Diamond Centres rated?
Charm Diamond Centres has a 4 star rating with 73 reviews.
When is Charm Diamond Centres open?
Charm Diamond Centres is open now. It will close at 9:00 p.m.
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