Charles Schwab

Leticia C 

on BBB

4 years ago

Their website says " Our sites feature encryption and risk-based security technology. These controls, combined with automated alerts, an identity verification process and rigorous monitoring, help defend against unauthorized account access." Then I find out that THEY ALLOWED A TRANSFER OF FUNDS WITHOUT MY WRITTEN AUTHORIZATION or NOTIFICATION!!!!!!! REALLY??????????? 

J. Robert B. 

on BBB

5 years ago

I was ready to transfer a LARGE account to Charles Schwab in the City Center Washington, D.C. Office. I had spoken to a manager who said I must use Sean Jenkins. I was a little suspicious due to the fact I wanted to try a young broker who was just finished training. I am 65 and have worked with many young brokers over the 40 years of investment experience. But I was told I HAD to work with Mr. Jenkins. I had been told in an earlier email at his office that there were 2 incentives available to me. They were laid out in an ema... read more

Roy P 

on BBB

5 years ago

My mother passed away recently and I am the successor trustee tasked with handling the trust/estate for my family. In a word, Schwab has been a nightmare so far. Our attorney prepared a very thorough set of documents and data to bring into Schwab to change/update the titles on our two accounts. Along with documents I signed and notarized with our attorney, the original death certificate and a certificate of trust was included plus the new tax ID number for the trust with IRS confirmation. These documents took several weeks o... read more

Kaz P 

on BBB

5 years ago

Played with my money. Representatives don’t know what they’re doing, none of their services of are help. Took a month+ of waiting for a check that was suppose to come in 5-7 business days. Unorganized . Had to cancel the check pay the wire fee and you know what happens when I get the wire? $1000 is missing. When at check out, I saw what I was to receive. Double confirmed. Do NOT put your money here!! You have been warned. From Florida!! 

Chris R 

on BBB

5 years ago

Charles Schwab & Co., Inc. is by far the most unprofessional financial institution that I have ever tried to do business with. I wanted to start up a brokerage account to put together a self run portfolio. In the past I have used Scottrade and TD Ameritrade (after they bought out Scottrade) for this. I figured I would give Schwab a try since they recently acquired TD Ameritrade. I filled out the online process for the account on a Monday with the initial deposit information and everything. Schwab stated new accounts take 3 b... read more

Chris B 

on BBB

5 years ago

Charles Schwab has bad trade execution. They reported my trade as if it was executed 17 seconds later than the moment of execution, consequently I lost my trade exit and lost $25,000 and the shocker that Charles Schwab tried to cover up what they did, they never thought I'll pull the time and sale and find out about it. Bottom line they let me lose because they have bad system. 

Aferdita M 

on BBB

5 years ago

the worse company, they closed my account without any reason or notification. they told me I was put on a blacklist for "interesting activity on my accounts" and closed all my accounts, but are refusing on giving me any more information or reasons. they treated me like a criminal on the phone when I tried to find out what the hell of a reason they have, they wouldn't tell me the reason, but instead kept reading from a piece of paper that they are executing their right to close my accounts. 

Richard S 

on BBB

6 years ago

Horrible company. Lied why they closed my ********* account. I have only one debt I’m current on my payments. Denver cancelled my **** ***, ******* ********* and ********* account. No notifications. Just when I logged in to say I’m making a positive difference it said my finger print wasn’t authorized, my user name was invalid and my passport was invalid. When I called I was told my a representative I’m too poor to be doing business with this ********* and I need a perfect credit score in order to do business with them. I as... read more

Stephan F 

on BBB

6 years ago

Charles Schwab representatives refused assistance when I asked to place a trade. They did not take accountability for failing to place a trade. I placed a trade dispute and was denied compensation before the firm even fully reviewed the dispute. The representatives did not even know the details of the dispute when they told me my request for compensation was denied. Talk about a "full review".... I lost $12,000 because an employee was uncooperative and did not take action at all when I requested a trade . Then another employ... read more