CHANEL

Beverly P 

on BBB

2 years ago

Chanel has refused to settle my complaint, I have contacted them by email since December 2022. I sent. Them a pic of item that was damaged and asked to have someone contact me to fix or replace They said no because the item was a gift to me and I had no receipt 

Jill M 

on BBB

2 years ago

The chanel store in market street, ************* is the worst! I bought 4 makeup items costing me several hundreds. I wasn't sure about it all but the sales associate assured me I could return it. Being a first time customer, I brought back 3 out of the 4 because the first product broke me out in hives. I had receipt, unopened, unused boxes. I even spoke with the manager and customer service and they said there is nothing they can do. Bull! This is how you treat a first time customer. I will never spend another cent on chane... read more

Amanda S 

on BBB

2 years ago

I bought a Chanel bag 6/19/22 and wore it once! I decided it was not the bag for me and wanted to return it. The store worker took my bag to a mysterious back room for about 10 mins then returns and says they cant take my bag back because of scratches that werent there before I bought it in! For Chanel to be such a high end and classy store and brand, the way I was treated was absolutely disgusting! I will not stop until someone does something about this! 

Marta R 

on BBB

2 years ago

I am 40 years old and have been using Chanel fragrances since I am 13. I started wit Chanel n5 in my teens, coco in my 20s, cristalle in my 30s and now in my 40s I fell in love with mademoiselle. I have bought this perfume at ******* and macys. I have noticed it does not last more than 30 min! I thought maybe it was a defect from the first bottle so I bought it again. Same issue. Over $150 and it only lasts for 30 min. Interestingly, I decided to try ************ at a duty free in an international airport and the perfume las... read more

Amy G. 

on BBB

2 years ago

Purchased two eyeshadow palettes as gifts. The box they arrived in had absolutely nothing to protect the fragile items in shipment, so of course they arrived damaged. I called customer service and the lady I spoke with, Patience was very nice. She told me she would email me and I was to respond to her email with photos of the damaged items. She said once they saw the photos they would send replacements. Okay, fine.So I get the email and it instructs me to take photos of about TWENTY different angles of the damaged products. ... read more

Maryam A 

on BBB

3 years ago

I purchase a foundation and the pump clogged up after a while and can not use the product Contacted customer service and she only apologized.paid between ***** $. 

Tony W. 

on BBB

3 years ago

I Purchased a 3.4 Oz Bleu de channel for $132 with taxs $141.90 this parfum must be watered down, The fragrance only last for 15 minutes. Can't smell after that. Very disappointed with Chanel for watering down products and selling for top dollar. Feel like I got ripped off . Would like full refund. 

Shadowxx 

on BBB

3 years ago

I purchased a $797.63 (plus tax)necklace for Chanel In **** ***** ****** on May 25 2021 via a **** associate. Around June 30th, I received the necklace by mail. And I found that Chanel sent me a defective necklace ******** was lost and a lot metals are rusted. No one told me about the defects before I paid. After receiving the defective item, I contacted my **** associate immediately. And the associate suggested me send back. I sent back on June 3rd (within 2 weeks). But after receiving, Chanel in **** NY refused to refund, ... read more

Cristina D. 

on BBB

4 years ago

This company is unethical and dishonest about its return policy. I have a receipt that directs the buyer to "please see reverse for full details of our return procedures." There is absolutely no mention of a timeframe for returns. The only timeframe that is mentioned is that it "may take 7 to 10 business days to arrive" at their facility. After reaching out multiple times and asking for direction/verification on how to handle a return/exchange (I have spent hours upon hours calling, emailing, IMing, waiting for callbacks, wa... read more