CE (Carrier Enterprise)

Elizabeth El-Nattar 

on Google

a week ago

I regret purchasing a Carrier Infinity system. I’ve owned it for only two years. The first year it never performed properly, and the second year it still cooled worse than systems costing half as much. I’ve been without A/C since June 20 because of a failed proprietary control board (HK70EZ033). My Carrier Factory Authorized Dealer, John Nugent & Sons, has repeatedly escalated Carrier Case #4088653, but Carrier’s only response is that the part may be available “perhaps” at the end of July.” I also tried contacting Carrier’s ... read more

Derek Skender 

on Google

2 months ago

Terrible communication. What is the point of having a branch phone number if no one picks up? TERRIBLE! After 30 minutes, I get kicked to a voicemail. Your inventory is never correct, so when Alexandria is showing 1 of the part I need, I need to confirm it is there, but how can I confirm it if NO ONE ANSWERS! Absolutely ridiculous to have customers have to jump through hoops just to help our clientele. CMA is terrilbe 

Affordable Air 

on Google

5 months ago

Stuff is too slow 

Neil Revollo 

on Google

7 months ago

I want to recognize Alicya Santiago for truly outstanding phone support. She assisted me with a furnace blower motor replacement and patiently walked through every possible antecedent part number when the blower we needed was backordered. After confirming there were none available locally, she went the extra mile and coordinated a direct factory shipment so we could restore heat for a homeowner in the middle of winter. Alicya handled everything with a cheerful, can-do attitude—no frustration, no complaints—just steady, helpf... read more

Jose Lopez 

on Google

11 months ago

This place and the manufacturer really sucks on both customer service and getting parts information, pricing, and availability. The worse experience ever.