Castlebrook Greens - Broadstreet Properties Ltd.

Adar Abdulkadir 

on Google

3 weeks ago

I am editing my review from 2 years ago because of the move out process. I had a site supervisor barely do a move in check with me, management changed so often and the last site supervisor did a very thorough checklist and charged me for things neither of us could confirm I did. Shirley and Matt said they would work to remove charges, never followed up with me and then I was left to pay for all of it. The make of the buildings is not the best quality, it's clear the structures were built quickly and with not the best materia... read more

Diana Smetanyuk 

on Google

3 weeks ago

I am extremely concerned about the lack of professionalism and safety at this property. Another tenant was given a key that unlocked my unit, and they were able to enter while I was inside. To make matters worse, I also discovered that my key opens their door, indicating a serious security breach due to duplicate or incorrectly assigned keys. This situation is completely unacceptable and raises major safety and privacy concerns. Additionally, the property has no security cameras to monitor such incidents, and the staff respo... read more

Mary Xu 

on Google

a month ago

Edit: I am changing my review due to the interactions with the new building manager Shirley. I have only had two run ins with her and she is extremely rude and off putting. I had just come home with my child from daycare and he had gone on ahead of me and ran down the hall, she had just come out of another unit and said ‘ there is no running down the hall’ which is understandable but with a child of autism it is hard to engage as my child is non verbal and incoherent. Shirley showed no empathy and no acknowledgment to this a... read more

Orhan Ismail 

on Google

2 months ago

The new property manager Shirley was extremely rude and unprofessional during our move out phase. She basically called me a liar and had a very cold demeanour during our conversations. In my last phone call with her, she continued her unprofessional behaviour and hung up the phone on me. She needs to be trained on how to act professional and talk to people nicely.