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Castaway Customs
- Retail
- Rockledge, FL
About this business
Location details
226 Hardee Ln, Rockledge, FL, 32955, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I placed my order over 4 weeks ago with this company. Had my boat scanned over 2 weeks ago and had to bug them for my CAD drawing. After the 3rd time asking for it I was informed that my boat needed to be rescanned. I was told they would come out the next week to rescan my boat. I asked what day and haven’t got a reply in 4 days. Worst customer service experience I have ever had and will be asking for my money back. Houston, TX
Business response:
Hey David, I apologize for the lapse in communication from our team. I know it can be frustrating when a company doesn't respond in a timely manner and it's always our priority to keep the communication lines open. From my understanding, you're about 3-4 hrs south of where our TX rep is located so a bit on the fringes. For these jobs, sometimes it can take a little longer than our normal lead time we hold for local jobs. When you combine the busy season with summertime weather patterns and the COVID situation going on, it ca... read more
RecommendedService was great and installed in time for my trip to the keys! Already recommended to 5 people!
Buyers beware warranty doesn't cover damage from the sun! My boat stays under a cover unless its in the water on the weekends i would not recommend spending 2k on something that will not even last a full year.
Business response:
Hey Keith, sorry to hear you're having issues with your pads. I will have our team reach out and see what we can do to correct the issue.
I've been doing business with Castaway Customs for several years., on several projects.. I have several reasons why I recommend the company for Seadek installations. They're meticulous, to a fault which is the type of workmanship you want with a Seadek install. Also, they do what they say theyll do!. Helpful and easy to work with comes to mind as well. I won't use anyone else. Feel free to message me for my personal experience with Seadek or Castaway. I enjoy sharing insider info such as this with my fellow fishermen.. By th... read more
Products don’t withstand the sun even 3 months without being damaged and company doesn’t stand by its products. Save your money and go somewhere else
Business response:
Hello Sarah, it sounds like you have had some sun burning reflection issues in an area on your boat. I'm not seeing your name anywhere in our customer database. Did we do the boat? We're happy to help and resolve any issues you may be having.
Absolutely the best customer service I’ve had in a long time. Answered several questions, product was delivered fast & perfect! Thanks for all the help on a Father’s Day surprise... HE LOVED IT!!
Business response:
Thanks so much for the business!
Awesome job. Best in the business. Could not recommend another place. Great quote and great work.
John installed Seadek on my boat when it was new 2 years ago. Not only does it look great but it feels good on the feet and there's no way you can slip on this product. I've had a couple minor issues that required service calls and John always shows up on time and never disappoints. I'll definitely be calling him when I get my next boat!
Frequently asked questions about Castaway Customs
How is Castaway Customs rated?
Castaway Customs has a 4.8 star rating with 706 reviews.
When is Castaway Customs open?
Castaway Customs is open now. It will close at 5:00 p.m.
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