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Casper - Upper Canada Mall
- Consumer Goods
- Newmarket, ON
About this business
Casper Canada is a leading sleep company that initially launched in the US in 2014 with one perfect mattress sold directly to consumers. Its product line of obsessively engineered sleep products has expanded to include sheets, pillows, bed frames, and a dog mattress that are sold online and in stores.
Location details
17600 Yonge St Unit EE-24A, Newmarket, ON, L3Y 4Z1, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 7:00 p.m. |
Lied about 100 nights money back guarantee. 10 days in my back was killing me. I had to get the BBB involved to get my $4000 back. Response; I called your emailed your support team and their answer to my back hurting was to go buy a foam topper. This went on for weeks their dumb solutios to avoid giving my money back and then when the BBB reached out to them I got my money quickly.
Casper's store customer service has been great at the Newmarket and Yorkdale locations. But I am not sure if many people know that Casper Canada now is actually under Sleep Country Canada. Even if you think you are purchasing from Casper directly, if you have any issues, you are referred to Sleep Country Customer service rep. I bought a Casper mattress Hybrid Nova Snow through Sleep Canada and I recently have had a very very unpleasant experience. Customer Service at Sleep Country likes to leave customers hanging. I requeste... read more
Inexperienced store managers, sales only Bought our 5th Casper Mattress - it’s defective Total nightmare trying to replace Casper Customer service is the WORST Too cutesy and silly with no results And ZERO help at the store level Now struggling to get a refund Beware of the ‘100 night test’
Did not go there. I have no idea what Casper is
Frequently asked questions about Casper - Upper Canada Mall
How is Casper - Upper Canada Mall rated?
Casper - Upper Canada Mall has a 4.3 star rating with 30 reviews.
When is Casper - Upper Canada Mall open?
Casper - Upper Canada Mall is open now. It will close at 8:00 p.m.
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