Casper - SouthPark Mall

Alex Hernandez 

on Google

6 months ago

On Sunday, December 22, I had a frustrating experience during the closing shift at this establishment. It was disheartening to see employees who seemed completely uninterested in providing service. Not only did they fail to greet customers upon arrival, but they also remained seated the entire time, which felt incredibly unwelcoming. I understand that closing shifts can be tiring, but the lack of effort and engagement from the staff was unacceptable. It left me feeling overlooked and unappreciated as a customer. A simple gre... read more

Bryan lucatero 

on Google

8 months ago

Super helpful, and very nice. Everything was smooth, and quick. 

hailey 

on Google

8 months ago

Can’t wait to sleep on my new mattress! Got “The One” and it’s super comfy. Victoria was super helpful! :) 

Christina 

on Google

11 months ago

Great investment! We absolutely love our split-king Casper mattress and adjustable frame. Unfortunately, we had mechanical issues 4yrs in leading to a bent bolt causing the frame to no longer lie flat on one side. Devin at Southpark was my first point of contact who ref'd us to Casper's, Customer Experience to handle our warranty. Within a month of email correspondence to include pictures, they agreed to process our warranty but said there were no replacement frames anywhere due to supply chain delays, and were on backorder ... read more

Sarah F 

on Google

a year ago

Andrew (the Manager) is amazing!! I had originally ordered a mattress online and ended up in tears over the online customer service. I called this actual store - got Andrew and within 15 minutes he had me set up with everything I needed AND personally delivered the mattress so I didn’t have to sleep on my airbed anymore. One of the best experiences I’ve had shopping, and a great night sleep to top it off. Thank you Andrew!!!