Casper Disappearing Screens

ryan poston 

on Google

a week ago

To say total Nightmare would be a massive understatement.. How these guys are in business for as the Manager Kevin says 20 years in snarky tone is impossible to even fathom. I haven't even owned these screens a year and one of the sets rarely if ever gets used. After 3 months barely with any usage the Handle broke off and its very difficult to keep on putting it back on having it break off over and over. As you can see in the pictures posted. Also door wont close all the way. Lastly the other screen that again rarely ever ge... read more

Mark Pitts 

on Google

a month ago

We really like our Casper retractable screens. I measured my door, put my order online, and it was shipped only 2 days later. I received the screens in another 2 days via FedEx. The screens were well packaged with all of the handles, screws, instructions, and even a drill bit. I put the screens up completely in about 1 1/2 hours and they worked beautifully. I did need an extra set of hands to manage the long top bar to get the installation started, but after that, it went quickly. The only issue that I had was that since I h... read more

Paul Librand 

on Google

3 months ago

I purchased a 6 foot retractable screen for a newly installed French door in our sunroom. A swing door would have been impractical, and the reviews for them were awful. Ordered directly from Casper, product arrived on time in perfect condition. Very easy to install, plenty of video help out there but not needed. I did have a missing piece, but they mailed me the replacement right away. They pick up the phone! Highly recommend. Edit: I see the review below mine. He was missing the “T” piece that keeps the sliding screen in th... read more

larry mccloskey 

on Google

5 months ago

Update: less than a year in, these expensive screens are ready for the trash. So disappointed. These screens are absolute junk! Screen doesn’t stay in track, and the screen has ripped because of all the times it has come out and slammed back crooked. Plastic parts are junk and either break or fall apart. Support stops responding after the first contact, if at all. Look elsewhere for retractable screens! First review: I’m not impressed with the quality of my Casper double retractable screen doors, especially given the price a... read more

Robert Brannan 

on Google

9 months ago

Door as received seemed less robust than previous experience with another brand. Within first month the handle started falling off and the corner of the screen started pulling away from the leading edge. Contacted Casper who said handle was a known issue and they would send me new ones. They never addressed the issue of the screen and I never received new handles after repeated attempts to contact without response.