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Casella Waste Systems
- Consumer Services
- Auburn, MA
About this business
Location details
49 Sword St, Auburn, MA, 01501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 5:00 p.m. | |
| Tue | 7:00 a.m. to 5:00 p.m. | |
| Wed | 7:00 a.m. to 5:00 p.m. | |
| Thu | 7:00 a.m. to 5:00 p.m. | |
| Fri | 7:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
If I could give 0 stars I would. Absolutely horrible service throughout the entire company. Customer service is a joke and never answers the phone and my trash has not been picked up in a month ( it’s a weekly service) I called in early October 2025 to cancel service since my trash was not picked up they stated they would come off cycle to pick it up the following day. Never came I called again. They stated the same thing. Never came again. I finally called waited on hold for over 45 minutes and canceled the service. I was p... read more
If I could give 0 stars I would. Absolutely horrible service throughout the entire company. Customer service is a joke and never answers the phone and my trash has not been picked up in a month ( it’s a weekly service) DO NOT GO WITH THEM!
I called them to have a rug picked up and they told me that I would have to cut it into 4' pieces. How does one even do that without buying industrial sized scissors? I asked if they required a couch to be cut up as well and was told no, but they still would not pick up the rug that my previous tenant left behind with god event knows what.
Great customer service and support. They give you a recycling & trash bin. No sort, full size recycling bin. A little pricey but overall very satisfied with their customer service and would highly recommend!!!
This is every single week where this company forgets or just don’t feel like picking up recycling bins , I have contacted the company directly and they assured me it would be corrected I’m pretty sure the city of Worcester is tired of hearing the complaints , and employees get mad when we report this with vulgarity and temper tantrum when picking up ( I have video to prove this with audio) can we please get this stuff picked up before it ends up in city park
Frequently asked questions about Casella Waste Systems
How is Casella Waste Systems rated?
Casella Waste Systems has a 2.2 star rating with 52 reviews.
When is Casella Waste Systems open?
Casella Waste Systems is closed now. It will open tomorrow at 7:00 a.m.
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