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Cascade Auto Group Parts
- Automotive
- Cuyahoga Falls, OH
About this business
Specialties: We are a franchised Audi, Mazda and Subaru automobile dealership offering full sales, parts and service for our brands. First opened in 1969 we are family owned and operated. Our staff is well trained and customer focused. We serve the Greater Akron, Ohio community. Located in Cuyahoga Falls, Ohio we are just minutes from Hudson, Stow, Bath, Fairlawn, Brecksville and Akron. Just off state Route 8 we are 4 miles south of Ohio Turnpike exit 180 making us easy to reach from anywhere. As the oldest Audi dealer in Oh... read more
Location details
4149 State Rd, Cuyahoga Falls, OH, 44223, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 9:00 p.m. | |
| Tue | 7:30 a.m. to 6:00 p.m. | |
| Wed | 7:30 a.m. to 6:00 p.m. | |
| Thu | 7:30 a.m. to 6:00 p.m. | |
| Fri | 7:30 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
So much for "helping out the little local car dealer guy." Myself and several family members have purchased Subaru Foresters from Cascade Subaru in Cuyahoga Falls. A small rubber gasket needs to be replaced so that my door handle does not leak. Quoted $3.74 for the part, incl labor $158.74 because "the door needs to be taken apart." Amazingly, *** ******** Collision-Bedford showed me this handy button on the inside handle that when pushed, pops the handle out. Their quote is $1.36 direct from Subaru for the gasket, and total... read more
Business response:
Ms. ******** we are truly sorry you were not happy with the price quote you received from our service department. You were quoted the proper repair procedure stated in Subaru's manual. Since we are a true Subaru dealer our Factory Certified Technicians always follow the recommended method of repair. Its great you found a bodyshop who knew a shortcut and was able to save you money. We did not lie to you or cheat you, we just followed Subaru's recommendations. We are not sure the price difference was enough for you to be this ... read more
I have been purchasing cars for many years from Cascade. I have been very happy with all my cars I have purchased including my most recent purchase. I have been very happy with their service along with their team. I would and will continue to recommend to family and friends to purchase and service their vehicles at Cascade Auto Group.
Business response:
******, thank you for taking the time to give us this review and for your kind words. We look forward to many more years taking care of your automotive needs. *****************/Partner ************
Ive been going here since 2003 when I bought my first Audi, Im on my third Audi. Their service department is outstanding they go out of the way to be accommodating, looking up possible coupons to use and the car is always finished on time. Today I had a dead battery that needed to be replaced they were able to fit me in and Im able to leave on my trip tomorrow!
Business response:
Thank you for taking the time to give us this five star review and for your kind words. More importantly, thank you for your loyalty. We are consistently one of the top customer loyalty dealers in Audi's mid-west region. We look forward to taking care of you and your car in the future.
I have purchased TWO new 2019 Forester (Premium) vehicles and ONE new 2021 vehicle. Tomorrow, God willing, I will purchase a NEW 2023 Forester (Premium) model if I can get the right color off the lot or agree on a later delivery. Our interaction with both the sales and service departments has been both very friendly and technically exceptional. The State of Ohio has been running ads for automotive technicians for some weeks - there is a shortage. My advice to anyone having a teenager in the family is to have them tested for ... read more
Business response:
****, Thank you for your five-star review and for taking the time to write about the opportunities in pursuing an automotive career. We have several technicians that make a great living and did not need the huge expense of a college education to get to where they are. Hopefully your comments entice someone to look into this very rewarding field. Most importantly, thank you for being a long time Cascade client! *****************, Partner.
Took my car to the ****************** To have my engine replaced. They have had my car for three extra weeks than promised. And just keep extending the time. I was supposed to drive this car to ****** two weeks ago for work. They knew this and promised me it would be done. With no regards to my situation didn't even start the car till after my start date. Because of this I lost a job I have had for 10 years. As a cruise ship Captain. I do not recommend ever using there service ***** They will just keep lieing to you and neve... read more
Business response:
**********, We are sorry it took longer than anticipated to complete ***********. As with most businesses these days, we are affected by a shortage of employees. It is estimated the automotive industry is nearly ******* technicians short to handle today's workload. As we get more qualified technicians the wait times for repairs as yours should become shorter. I realize this doesn't help you today but hopefully in the future things get better. Again, we are truly sorry we did not meet your expectations.
Shady people run this business. They have found a way to nickle and dime me all the way to over 4 thousand dollars! Thats more than my car is even worth. They let me drive a loaner car that had issues with the tire to begin with and want me to pay $600 for the tire. NEVER BRING YOUR CAR HERE!
Business response:
******, We are sorry you were not happy with your experience. In researching your file I see since you have owned the car you have spent a little over $3000 which does include routine maintenance. Your latest repair did include some no charge extras as well. We must also note you are driving a 2010 Audi A4 with over ******* miles. *** FREE loaner car we provided for nearly a month (mainly due to the supply chain issue) was a 2021 Audi Q7. We save all text communications and noticed when you did bring the leaking tire to our ... read more
I had recently purchased a 2015 WRXfrom another dealer in Cuyahoga Falls. A month exactly after owner the car, the check engine light came on and was reading codes for the Transmission. After fighting tooth and nail to get to take my car down to that dealership(I live in Mentor, so it's a 50+ miles one way for me) and getting the run around, they finally did the smart thing and called Cascade and let them take over.Come to find out, not only did I need one of the O2 sensors replaced in the car, it also needed an entirely new... read more
Business response:
Thank you for taking the time to give us this five star review and for the kind words. We will give both **** and *** proper accolades. Again, thank you.
When we purchased our car, it was delivered to us filthy and with door dings already. Buying my wife's first new car should have been a special day. Instead, we were made to feel like an inconvenience. That attitude has continued through to service, where we have been treated, at every step, like our presence - and the presence of our car - was some sort of unwelcome interruption from their daily routine. Most recently, they failed to correctly balance a set of tires, despite the fact that we waited for four and a half hours... read more
Business response:
**************************, We are sorry for your dissatisfaction with our dealership. I am an owner responding to your review "social media lackey".We take all reviews (good and bad) very seriously and have researched what may have happened. You took delivery on 8/19/2017. Had you brought the door dings or the cleanliness of the car to our attention at any time during the last 3 years and 11 months we would have certainly rectified the issue. Taking delivery of a new car is certainly a special day and making it that way is ... read more
Frequently asked questions about Cascade Auto Group Parts
How is Cascade Auto Group Parts rated?
Cascade Auto Group Parts has a 4.4 star rating with 206 reviews.
When is Cascade Auto Group Parts open?
Cascade Auto Group Parts is closed now. It will open tomorrow at 7:30 a.m.
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