Casagrande Michael G MD

Ex Patient 20 years. 

on Healthgrades

a year ago

Have been a patient for over 20 years, over the last 3-4 years I have put up with the steadily lowering service from his front office and staff. I did it because it seemed impossible to make a change… can’t deal with it any longer, prescriptions are constantly wrong, communication take forever, when you do get them on the phone they are rude. Our family is DONE! 

Danielle Smith 

on Healthgrades

2 years ago

Tried to make an appointment today as I was feeling under the weather I was told I had to get a Covid test first I don’t have any of the symptoms other than a mild cough she said I had symptoms because I had a headache which I have every day she insisted it was company policy since Covid started. I said no I have never had to do that since Covid started that I am retired and I’m not around anybody I don’t have Covid. I was forced to go to another doctor for this reason. Dr. Casagrande is a great doctor but once again his fro... read more

MKM 

on Healthgrades

3 years ago

Unfortunately, the doctor and PA are great but the staff is terrible. I have gone to this office for several years. One time I sat in the exam room waiting for the doctor to see me and the entire waiting period consisted of my listening to the medical assistant talk rude and hateful to her patients over the phone and then proceed to slam the phone down after each call AND swear out loud. I heard this all. I always had the feeling that I was a bother to her and that she disliked her job. This was confirmation that I was corre... read more

Gatorchrissy 

on Healthgrades

3 years ago

I've been going to Dr Casagrande for ten years and I needed three days of a refill for my anxiety meds until my appointment which was two days away. The staff did not return my phone calls and when I eventually called they told me it was 'policy' not to refill that type of prescription. Even though this was literally something I'd been taking for years and it wasn't an opiod or xanax, it was a daily maintenance pill. I had to reschedule my appointment for the next day - thank goodness I have flexibility. I'm beyond upset rig... read more

Melissa Desuk 

on Healthgrades

3 years ago

My family including my 94 year old Mother, Husband, Daughter and myself had been patients for the past 11 years. The office has always had a lot of turnover. It is difficult to get specialty referrals and prescriptions refilled on a timely basis, so much so, that other specialists and pharmacies in the area say, "oh, that office, yes, it's difficult to get things from them." Front office and nurses have been known to be short and rude. However, we all, always liked Dr. Casagrande very much. I never understood why the office ... read more

Crystal 

on Healthgrades

3 years ago

Great first visit! Extremely attentive & asks copious questions pertaining to health, lifestyle & family history so nothing is overlooked. Very informative & approachable. The front staff & nurse were all delightful! 

Sluggerb 

on Healthgrades

4 years ago

Dr. Casagrande is very good. I have been coming here for over 10 years. Front office staff is rude and incompetent. It is not worth the attitude of staff to keep coming here. I will be looking for a new Dr. to go to. 

JS 

on Healthgrades

4 years ago

Patient Alert: Please be aware that this office charges a $40 administrative fee to submit a pre-authorization for a prescription. Many drugs do not require pre-authorization. However, many specialty drugs and injectable drugs require a pre-authorization. Only a Doctor can submit this form for a drug you need. This fee is not covered by your health insurance plan. It is a revenue fee for the provider's office. It is a Doctors responsibility to complete any process for pre-authorization of any drug requiring a pre-authorizati... read more

Anonymous 

on Healthgrades

7 years ago

I switched TO Dr. Casagrande from another Dr in Tomball. I have been there ~6 times in 1.5 years, and have not seen nor experience any of the negative stuff written here. Yes, Debbie is wonderful lady. Dr. Casagrande came in and sat with me and we talked health care probably 25 min. It was nice not to feel as if I was on a assembly line of patients. I believe he cares about his patients health. I think they have gone out of their way to accommodate me, and fulfill my request. Jeffrey