Carvana DC (Gaithersburg)

Augusto Getirana 

on Google

4 months ago

Worst possible experience. I got here early to get my new car hoping I could be seen. They made mait, which was fine. When it got my turn, I was asked to sign several forms, including a power of attorney document, without even seeing the car. I asked to see the car before signing these forms. 30 min later, they came back saying that the car wasn't turning on. I asked for my shipping fee refund, and was told that it's non-refundable, but I could TRY calling the customer service. I drove 1 hour, all the way from VA, to be told... read more

Ryan Borleis 

on Google

4 months ago

My wife and I recently purchased our second vehicle from Carvana. We did not get a loan and we were surprised to learn that Carvana has a new policy that limits them to only putting one person on the vehicle title when there's no loan (I called their Customer Service and they indicated that it's their policy to only have one person on the title regardless of a loan or not). So, now we need to go to the MVA and add my wife to the title, which is very inconvenient. The whole reason why we use Carvana is that it's quick and eas... read more

S G 

on Google

4 months ago

At first the process was easy to buy online - process paperwork etc but when I arrived the staff were rude and their car elevator was broken so…this seems like a fatal flaw in their business model. Bought a car? Too bad you can’t have it because their gimmick car tower isn’t working. Additionally, having just handed over $30,000 to Carvana, you would think they could provide the free Wi-Fi password without being jerks.