Carters Automotive

Peter A. 

on Citysearch

10 years ago

Nice reply by a skilled owner who has an outstanding reputation in the market. 

thomas c. 

on Citysearch

10 years ago

not sure where to start,but just read a review that edwin leedy posted on city search about my saab repair shop phoenixville,pa.let me start by sayin that I truly value truthful reviews. after reading his review,i was blowin away by the lack of truth.it bothered me to the point that I immediately called him and attempted to get to the bottom of his totally untruthful rant.the conversion did not go well,be basically thinks I over charged him for repairs that he did not want.unfortunately all the repair work needed was require... read more

Edwin L. 

on Citysearch

10 years ago

I believe they know how to fix Saabs however they charge more than a dealer and proceed without authorization to do expensive work. I specifically wrote a request that the issue causing the engine light to remain on not be fixed. Tom proceed to call me and tell me he had already spent 2 hours figuring out the answer and would be charging me $75 and hour. I previously had the issue diagnosed for free but did not want to do the $400 repair. No problem, Tom proceeded to do the repair anyway but not for $400, it was $550 at Cart... read more

anne m. 

on Citysearch

11 years ago

My first experience at Carter's Saab will be my last. Unfortunately I did not check out this site, or I would not have gone there. I feel like I was ripped off, was not communicated with honestly, and was overcharged without any reasonable explanation. When I asked for an itemized bill, which seemed reasonable for over $2000 of repair, I got a defensive response and attitude from Tom. He said to me, "no one asks for those details." Sorry, but I do when I am putting that amount on my credit card and I expect to be dealt with ... read more

Hilary W. 

on Citysearch

12 years ago

I am really angry with Tom Carter. He was really really nice at first, offering to gave me a ride to the library to wait w/my suitcase (i'd been travelling) and do some work, while he worked on my car. Super attentive to my list of concerns and questions. I noticed his wife did not really look me in the eye when I spoke to her. As we test drove the car Tom strangely and aggressively demanded to know what I was 'doing'? I assume he meant for a living. I didn't answer - none of his business and I didn't like his tone. He asked... read more

makingitwork 

on Citysearch

14 years ago

Beware – Tom is a pleasant guy. He's a self confessed Saab expert - thats what you pay for. We are a one car family, we needed the car back ASAP. Tom took it in and fixed the probelm - the car wasn't going at all - it needed an Direct Ignition cassette. It took Tom 4 hrs to figure this out. An expert. It then took 2 hrs to fit it. He then cleaned the sludge out of the engine. Another 8 hrs. no parts. He then checked the breaks. Another 4 hrs. No parts So I got the bill over the phone and paid it so my wife could collect the ... read more

JohnnyCash 

on Citysearch

14 years ago

Simply the best – Tom is simply the best. He is especially good at trying to make the repairs as efficent and appropriate as possible and he knows Saabs better than any of the mechanics at the dealerships. If he can utilize a used part he will and he is very honest about what repairs to make and what the costs are. I wish every mechanic was as skilled, accomodating, honest and good natured as Tom. I highly recommend him. My car has never worked better since I started to taking it to Tom (after the dealer) nine years ago. 

jbcarrel 

on Citysearch

14 years ago

Very reliable and not cheap – The car is in PA and we live in NE. He was very helpful and got to the root of the problem efficiently. I appreciated his honesty and the personal concern he had for the car. He was pricey, but I feel I got what I paid for. Don't be afraid of the sticker, it's worth the extra money. 

slebis 

on Citysearch

14 years ago

Fast, Honest SAAB Mechanic – If you need SAAB work done, stop paying dealership rates for a 72 hour turnaround. I have been using Carters for years. He has always been upfront and Honest with me and the dozens of people that I have sent his way. I trust him implicitly.