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Carpets By Conrad

4.5

About this business

Since 1985, we are Austin’s premier full-service flooring installation company. Carpets by Conrad, we continue with our same excellent reputable services of installing your new flooring with care and thoroughness. We Utilize our own installation crews who have years of experience and we guarantee every project we do with a solid labor warranty. We provide free estimates from experienced sales consultants and in some cases can install within two days of your product choice. 

Location details

6801 Menchaca Rd, Ste 5347, Austin, TX, 78745, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 5:30 p.m.
Tue9:00 a.m. to 5:30 p.m.
Wed9:00 a.m. to 5:30 p.m.
Thu9:00 a.m. to 5:30 p.m.
Fri9:00 a.m. to 5:30 p.m.
Sat10:00 a.m. to 2:00 p.m.
SunClosed
4.565 reviews
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Tim S.'s profile image
11 years ago

I can't say anything about the company other than they must have so much business they don't need to speak to the customer (myself) who walked in and waited for someone to help. The two employees carried on a conversation completely ignoring me. My house was flooded on October 31, 2013 during the torrential rains and I intended to buy new carpeting for the 1st floor of my house. I might as well have been invisible. 

insiderlookingout's profile image
insiderlookingout 
15 years ago

I am an employee for carpets by conrad. Before working for CBC I worked at 3 other flooring stores. Believe me I will never work any else. This company is all about customer service. Something I had never experienced before. As for sherry give her a break. I personally have never seen anyone care for their customers like she does. We at CBC are in awe of her most of the time. C'mon she does not work every single dept.. If you were to think about it anything that really pertained to her part of the job was taken care of. So, ... read more

sam3gk's profile image
15 years ago

wouldn't go anywhere else – I have truly never seen anyone with better knowledge in this field. I have remodeled many homes. Hopefully this will be the last. This company and Sherry worked very hard for me to make sure I recieved the best quality for the money. I have referred many people to this company and noone has ever been dissapointed. I wil continue to referr after my very recent experience. 

trustingcustomer's profile image
trustingcustomer 
15 years ago

buyer beware – After remodeling several houses, this is the worst company I have ever worked with. The sales people are great at first but the product was not what it was described to be and the job was not done well. There are unsightly spaces between where they installed the carpet and tile and everything looks sloppily done. The product has not worn well and the sale person would not only not come out to see what had been installed, she even failed to return the calls. DO NOT USE this company. At least with a big box comp... read more

LeMorris's profile image
LeMorris 
15 years ago

Excellent Product; Great Service! – We used this business about 8 years ago to replace all the flooring in our home - vinyl and carpet. We upgraded to top-of-the-line on all products and have been extremely pleased with all the flooring and with the installation. We found the saleperson, Sherry, to be most helpful and the installers to be extremely professional. However, Sherry did forget to figure in a small section of one room. But this was quickly discovered by the installers and the installation was completed within a fe... read more

mrsramos's profile image
mrsramos 
17 years ago

Greatest floors in Austin! – Carpets by Conrad has provided me with overall service that was outstanding! The installers were great. The sales team was very friendly, and i was very delighted. The saleslady that helped me went to great extremes to help me decide on my material. She brought samples over to my house so that we could compare and get a visual idea of what it would look like in my home. She treated me like a friend, and even called to ask how i was doing when i began to feel sick during this whole experience. If ... read more

autumn123's profile image
autumn123 
17 years ago

Lousy customer service from salesperson. – There was little to no followup from our salesperson, Sherry. She would tell us that she would call us on so and so day and we would not hear from her. We would then have to call her. Installers, however, were great. 

Frequently asked questions about Carpets By Conrad

How is Carpets By Conrad rated?

Carpets By Conrad has a 4.5 star rating with 65 reviews. 

When is Carpets By Conrad open?

Carpets By Conrad is closed now. It will open at 9:00 a.m. 

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