Caroline's Clean Team

Jay Hart 

on Google

2 months ago

I used them in two houses for a few years. They did a pretty good job cleaning, I liked that it's 5 or 6 people so the cleaning was fast. We have a finger print lock on our door to our bedroom, and the only people that come in that room are me, my wife and the cleaners. We routinely left the house while they cleaned and trusted them in our room. I'm attaching pictures of the very expensive custom bracelet they took. There's literally no way it wasn't them, but when I told Caroline she just said "it's not us" even though she ... read more

yan huang 

on Google

10 months ago

I’ve hired this cleaning service twice. The quality of the cleaning was acceptable, but the pricing was inconsistent and not explained clearly. For a 2.5-hour visit, I was charged for $300. For a separate one-hour visit with five cleaners, the charge was $225. My home is already well-maintained, so I was surprised by the rates. I reached out afterward to ask how the pricing is determined but did not receive a reply. Because of the unclear charges and lack of communication, I decided not to continue with this service. 

Gena 

on Google

3 years ago

We have used this cleaning business for over 1 year. It has gotten really bad for months. We finally had to quit using them Standard cleaning is only surface swiping. They don't move anything to clean. They vacuum around ottoman they don't move it to clean under it. The don't clean around large carpets, they don't roll it up and clean under it or shake out little rugs. Windows are cleaned with dirty rags. Things are broken and they don't tell you. I'll move on now.