Carolina Nissan

Anitah O 

on BBB

a year ago

It has been nothing but a nightmare since I drove off the lot with my new car because these people dont know what theyre doing. Between dealing with the *** (where I had to pay fees because of the dealerships incompetence), the insurance, the trade in (because they waited to submit my payoff for a month and now I have a balance because the payoff amount was different by the time they decided to get around to it), and now the bank (because the dealership lied and upped my payment in order to do a 90 day deferral that they wer... read more

Tee W 

on BBB

a year ago

I purchased a 2012 Nissan Maxima from this location in September 2015. They hid so many damages that wouldn't surface until a few days later & weeks to come. The sales rep drove it to me in ************* after they kept it to wash *********** it. Took my family for a ride & noticed tires worn down, front bumper was cracked in 2 places, rear center console had red dye stains from some type of liquid spill along the outside of cup holder they pulled the armrest down to use cup holder. The Sales manager asked me to bring it bac... read more

Russell W 

on BBB

a year ago

I had the worst experience dealing with service department. The cost was outrageous almost the equivalent of two months mortgage payments. My vehicle was in shop 2 weeks. I asked for a loaner vehicle. They wouldn't even grant that. I had been a customer of 12 years with them.... Plus I was getting the run around. One day I was told one thing to find out something different days later. I feel that the dealership shouldn't have charged me because the issue stemmed from 2023 recall. Putting insert in jacknife key didn't correct... read more

Josh C 

on BBB

2 years ago

Nissan is selling ***LEMON*** NEW cars and doing nothing to help the customers when they break down regardless of its New or not. This is what Nissan and dealerships like this do to families like myself. I bought a new 2023 nissan Pathfinder in February, and it has 6000 miles On it, and it already broke down and needs a fuel pump last week and had it towed to the dealership in Burlington nissan, So the service department tells my family that Unfortunately, they can't get the part for several months there is no ETA on it. So ... read more

Pam G 

on BBB

2 years ago

One of their employees has had the police come and arrest him on criminal drug charges while at work, and he still has his job. It’s very unprofessional. This said employee has received many complaints from customers about his strange behavior while dealing with customers. He has also been pulled over for speeding and reckless driving while on the job test driving a car , which poses a threat to the safety of customers while in his care. There is another employee who works in the finance department who is also involved in cr... read more

Callista J 

on BBB

3 years ago

I visited the Service Department. By far the worst experience I've ever had with a dealership. Brought my car in because it wouldn't crank. Dealership all but accused me and my daugher of putting 85 flex fuel. Was told and it was documented that the Repair Department was going to clean the fuel injection. Dealership quoted me one price to fix the car, order parts without my knowledge. I really believe to cover up something they did. Service Manager got mad because at this point, I don't trust them. Refused to repair the car.... read more

Ashok K 

on BBB

3 years ago

I visited Carolina Nissan car dealer on Saturday 29 January 22, to purchase a new car, they increased $10,000 above the marked MSRP which was $43,835 and cited me a MSRP of $53,835. I don’t know why this dealer is doing that though other dealers I have been to have not made any such huge raise in the price of a Nissan car. 

James A 

on BBB

4 years ago

I purchased a vehicle in late February of this year and was told that the vehicle that I was purchasing had all of the amenities that the vehicle that I was trading in had. When I got home I found that the vehicle did not have Apple CarPlay which I was told that it did. When I called the dealership to ask, the person I spoke to stated that Nissan Pathfinder models all did not have this but he was sure that there would be a patch that would come out for my model. I later called the dealership to speak with the salesman that s... read more