Carolina Hyundai of High Point

Jenilyn D. 

on Birdeye

13 hours ago

If I could leave a 0 I would. This company needs to be highly investigated. I took my car in 9/2 for a battery light flashing, I was told it was the Alternator. I gave the OK to replace the part along with the other items they stated were safety issues, this visit was just under $4,000.00. A week later the battery light starts flashing, brought the car back in they said, we just need to investigate more.....after leaving me stranded for 4 days with no cars, because they would not return calls or updates and then left for... read more

Gail R. 

on Birdeye

5 days ago

Southern States Hyundai of Raleigh on Wake Forest Road takes customer service to a new level. They are particularly gifted in dealing with baby boomers, who usually like to discuss details as opposed to watching a video about a new car. I can't say enough about Product Specialist Thomas Rutledge, who spent over an hour with me explaining and elaborating on the features in my new Hyudai Sanata Hybrid. If you want premium customer service, go to Southern States Hyundai on Wake Forest Road. And, kudos to Tony, the Sales Manage... read more

Gail R. 

on Birdeye

a week ago

Calling all Baby Boomers interested in Hyundai cars. I recently purchased a 2026 Hyundai Sonata Hybrid from Southern States Hyundai. This wonderful employee, Thomas Rutledge, spent more than an hour with me, answering all of my questions from the Manual about my new car. It was wonderful to be able to "talk" to someone to understand all of the new &exciting features. I also want to thank Thomas's Supervisor, Tony, for allowing him to spend such quality time. Thomas was gracious, patient, and knowledgeable. So, Baby Boomers... read more

Mike W. 

on Birdeye

a week ago

I had a frustrating experience with the service department. Had a issue with a fuse that would continually trip.. deactivating the rear view camera and some other minor systems. The error on the dash pointed to a issue with the head light assembly.. Over a 1 month period I took the car back and forth for the same issue. Service Department kept checking the wiring and resetting the alert. I finally did my own research on the issue and explain to them it was a motor in the headlight assembly. I have a warranty on the car that ... read more

Wayne M. 

on Birdeye

2 weeks ago

Take a look at this photo of the scare tactic used. Analyze this picture and notice the actual radiator is almost perfect with a drop of coolant. Look at the close-up picture of the coolant overflow bottle the bottle is plastic and has ridges if you look close you even see on the bottle that there is a L/F level indicator. This cracked up distorted picture of the coolant bottle was used to make a really bad service scam recommendation. This overflow bottle makes it look drastic. This is the picture they used to make a fool b... read more

Wayne M. 

on Birdeye

2 weeks ago

Take a look at this photo of the scare tactic used. Analyze this picture and notice the actual radiator is almost perfect with a drop of coolant. Look at the close-up picture of the coolant overflow bottle the bottle is plastic and has ridges if you look close you even see on the bottle that there is a L/F level indicator. This cracked up distorted picture of the coolant bottle was used to make a really bad service scam recommendation. This overflow bottle makes it look drastic. This is the picture they used to make a fool b... read more

Valencia W. 

on Birdeye

2 weeks ago

We had an extremely frustrating experience with Modern Hyundai of Concord, from service to sales. My daughter (a college student) had her 2017 Hyundai Sonata towed in right before Christmas. Her Sonata is one of the vehicles affected by Hyundai’s engine/paint issues, and we were trying to find out if the engine problem would be covered under the extended warranty. From the start, communication was terrible—especially from Darrien, the service advisor assigned to the vehicle. I called multiple times and Darrien never returne... read more

Deb S. 

on Birdeye

4 weeks ago

Brought my 85 year old mom's car for an oil change. Took over 2 hours wanted to do extra services for almost 2 thousand dollars went we declined they called my mom to talk her into spending her money. When she said yes we over rode her decision 

Jay C. 

on Birdeye

4 weeks ago

I would not consider purchasing a vehicle from this dealership again. I purchased a vehicle in mid-November through my credit union's Autoland service. At the time of purchase, the front windshield was cracked, and I was assured that this issue would be documented on the due bill and resolved without concern. Over the following weeks, I made multiple attempts--at least six--to schedule the windshield repair. I communicated directly with Larry, whom I understood to be a manager. On several occasions, I was told that the servi... read more