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Carmax Dealership

4.2

About this business

Welcome to CarMax, America's #1 used car retailer. Finding the right car for you is easy with our no-haggle prices and wide selection of vehicles. We stand behind our used cars with a 5-Day Money-Back Guarantee. See our local CarMax for written details. Visit carmax.com to explore more than 40,000 vehicles at our 160+ CarMax locations nationwide. 

Location details

12966 Jefferson Ave, Newport News, VA, 23608, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 6:00 p.m.
Tue9:00 a.m. to 6:00 p.m.
Wed9:00 a.m. to 6:00 p.m.
Thu9:00 a.m. to 6:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
SatClosed
SunClosed
4.21,542 reviews
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Don J.'s profile image
Don J. 
a year ago

CarMax in Newport News sells defective automobiles. Do not buy from them.....especially my fellow retired and active duty military members in the Hampton Roads, VA region. Carmax in Newport News sells defective autos not fit to be driven off their lot as evidenced by what they did to my son recently. He purchased a 2019 Hyundai Sonata SE hybrid from the Newport News CarMax location on September 29, 2023. Exactly 93 days later, on January 3, 2024, and a mere three days after my son's Hyundai Sonata SE, which he purchased fr... read more

Christi Williams Beil's profile image
Christi Williams Beil 
recommend  Recommended
6 years ago

KJ helped us through our purchase...it was our best experience buying a vehicle ever! Every associate we came in contact treated us with Professionalism and were super pleasant. I would recommend buying at this CarMax...ask for KJ too! 

Michele Jones-Kirkland's profile image
Michele Jones-Kirkland 
recommend  Recommended
6 years ago

Went on their website on Monday/Tuesday, found a few that I was interested in, applied online finance got a call on Wednesday with a approval and picked my car on Thursday......Thanks to Hilarious Franco at the Newport News Carmax, made the process quick and easy.....road off in my 2016 Ford Escape and love it......this is my 2nd purchase from Carmax.....and my 2nd enjoyable purchase...... Michele 

Marty Hoza's profile image
Marty Hoza 
6 years ago

You can get a much better price if you do your homework at a dealership that haggle with you 

Aizia Holden's profile image
Aizia Holden 
7 years ago
Akisha Brooks-Copeland's profile image
Akisha Brooks-Copeland 
7 years ago

Excellent customer service from beginning throughout the entire car purchasing experience stress free seamless professional are just some of the many words that come to mind 😊 

Lisa Jeffries Combs's profile image
Lisa Jeffries Combs 
7 years ago

Wonderful experience, I called the evening before and spoke with josh he knew what I was looking for so when I came in the next day Jon had already had some cars for me to look at. There was no pressure and I got to test drive several cars before I made my decision. I got an awesome Acura for a good price, the paperwork was quick and easy. Best car buying experience I have ever had and would absolutely go back again. 

Terri Dyson's profile image
Terri Dyson 
7 years ago

I purchased a 2013 Ford Edge from them in October 2017. Didn't purchase an extended warranty because I didn't think I needed to because of the rave reviews I was hearing about carmax. Then they only offer a 30 day warranty, which is a little crazy, but here is my story. I had to take the vehicle back within 30 days to have a back up camera replaced that was going out. Everything going good, then I started to hear a vibrating noise coming from the back of the car. I figured that I needed air in my tires so I stopped and put a... read more

Christina Cooke's profile image
Christina Cooke 
7 years ago

Frequently asked questions about Carmax Dealership

How is Carmax Dealership rated?

Carmax Dealership has a 4.2 star rating with 1,542 reviews. 

When is Carmax Dealership open?

Carmax Dealership is closed now. It will open tomorrow at 9:00 a.m. 

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