Carillon Miami Wellness Resort

Karla L 

on Google

a week ago

Mixed Experience – Beautiful Lobby & Spa, but Disappointing Room and Service I recently stayed at this hotel in Miami and unfortunately, my experience was a mixed bag. The lobby is beautiful and smells amazing – a great first impression. However, that didn’t carry over to the rooms. Upon arrival at around 12pm, I hoped for an early check-in as an Amex cardholder (which is often accommodated if rooms are available). I was told my room was being cleaned and not ready. I followed up multiple times—at 2:30pm and again at 3:30pm—... read more

bill N Jabr 

on Google

2 weeks ago

Very disappointed with this place. Used to be much better. Getting charged extras that weren’t approved, not applying the right Amex credits, ants in the room, first night hvac wasn’t working with no offer to find a room that worked, no upgrades from Amex card in slow season, at certain times of day can’t get any front desk service on the phone, when they clean rooms they pressure you to leave and knock multiple times even after we told them we’d be out in 10 minutes and wanted turn down service. Won’t be booking again after... read more

Our Crew 

on Google

2 weeks ago

The nicest hotel we've ever been to! It is very relaxing and absolutely gorgeous. Bryte smart bed makes for a perfect sleep! All the small personal touches like the tablet with your name in the room welcoming you, robes, slippers, valet parking and so many more ammenities! The pool design is something I've never seen before. Nice hot tub, not overly crowded. Lots of sitting places to relax and loved the private entrance to the beach with chairs and umbrellas. Can't wait to try the grown-up roof top pool without the kids tomo... read more

Barry Klein 

on Google

4 weeks ago

The service is spectacular. From housekeeping to concierge to valet to dining.