Carilion Internal Medicine - Westlake

Shirley O. 

on Birdeye

4 years ago

I was not totally satisfied with my appointment yesterday Nov. 8th. I was seen by Dana Garnand, FNP. I never heard her state her name, she was very matter of fact about my condition and not truly understanding about my embarrsement of my personal condition. She said drink more water. I hate wearing depends due to them feeling bulky. She was not compassionate at all about my problem. 

K A. 

on Birdeye

4 years ago

Avoid if you can. This place is going to kill people. A few care .....but the rest DON'T. It is a joke of what it used to be. 

Rachel U. 

on Birdeye

4 years ago

I had a minor surgical procedure call a D&C. The average charge for this procedure is between $2500 and $7000. My bill was $18,600. I have previously paid my $5000 deductible yet I am responsible for 30% of this bill. I have to come up will $6000. My insurance company was billed $12,600 and they negotiated the bill down to $5000. The hospital will not lower their bill for the patient. So, I am being overcharged and their relationship with my insurance company is very unethical. Check before you have a surgery. They... read more

Allison J. 

on Birdeye

4 years ago

The providers are bigoted and so is the nursing staff. 

Allison J. 

on Birdeye

4 years ago

I am deeply hurt by the treatment or lack thereof that I received from Carilion’s internal medicine clinic in Hardy, VA. I was accosted by a staff member who claimed to be the practice manager and then she refused to give her name as is my right to have. I was a patient with the practice for almost 10 years. People of Color seem to receive less than compassionate care with the providers and the nursing staff are just as discriminant. I have filed a formal complaint and I will be switching providers.