Carilion Children's Pediatric Neurology

Kara Saltz 

on Google

a month ago

I had to wait 5 months before they could get my son in for an appointment. I requested the day off work way in advance, and drove 2 hours to get here. The doctor came in and told us there had been a mistake and the scheduling staff had made the appointment with the wrong type of neurologist for my son. He left the room and another woman came in and told me they didn’t know when they could get him back in for an appointment and that they would be “in touch,” and just sent us home! Something needs to be done about this place! ... read more

Meghan Turner 

on Google

a month ago

If I could give a zero, I would. We have waited weeks for an appointment well unfortunately HFM is running rampant in our house and I was not able to take my oldest. His appointment was first thing this morning and of course they weren’t open yesterday when it started. So I called first thing at 8am and left a message. The lady who called us back was very hostile, no sympathy and tried to be stern. Very rude. When you have a child who is sick, that’s the last thing you want to deal with. Also said they couldn’t have changed ... read more

Ki Ko 

on Google

a year ago

The ped Neuro provider is nice and seems to be taking good care of my child but good god the scheduling staff is horrific. They act like everything is impossible and such a task. They also ask me common sense questions we both know the answer to - which they end up answering themselves less than a minute later. How do these people make it through the hiring process when they’re half brain dead? Is the hiring team at Carilion half brain dead as well? 

Anonymous 

on Google

a year ago

The ped Neuro provider is nice and seems to be taking good care of my child but good god the scheduling staff is horrific. They act like everything is impossible and such a task. They also ask me common sense questions we both know the answer to - which they end up answering themselves less than a minute later. How do these people make it through the hiring process when they’re half brain dead? Is the hiring team at Carilion half brain dead as well?