CareMount Medical

Anonymous 

on Google

9 months ago

Abysmal scheduling and customer service. They constantly canceled my wife's appointments and offered no recourse. It's all on the CUSTOMER (not patient, mind you) to call back and reschedule. That in itself is also a very painful experience. This location has a serial appointment canceling problem. It's not only a hassle but the fact that they keep doing this tells me that the patient's health is secondary or tertiary to everything else Optum has in their business plan. I really miss Mount Kisco Medical Group. They were so g... read more

Mike K 

on Google

9 months ago

Abysmal scheduling and customer service. They constantly canceled my wife's appointments and offered no recourse. It's all on the CUSTOMER (not patient, mind you) to call back and reschedule. That in itself is also a very painful experience. This location has a serial appointment canceling problem. It's not only a hassle but the fact that they keep doing this tells me that the patient's health is secondary or tertiary to everything else Optum has in their business plan. I really miss Mount Kisco Medical Group. They were so g... read more

Amanda Maddaloni 

on Google

10 months ago

I have nothing but respect for my doctor and my children's pediatrician who were with Caremount before the company changed to Optum. The way Optum runs their company is horrible. I used to to able speak directly to the nurses in my doctors office and my children's. Now I have to speak to some random person who pulls up my chart or my children's. They don't know me other than what they see on a chart. Every month I have to call to refill my child's medication and it never fails that I get an incompetent person on the line. Tw... read more

Susana Patzi 

on Google

a year ago

If I could give 0 starts I would of the personal at the front desk are extremely rude they don’t even answer when fist come and great them Very missable people and the number you call For appointments they hang up the phone on you they are very unprofessional I just wish they would change the whole staff here it’s a shame. I’m very disappointed.