CareMount Medical

Jackie Perrotta 

on Google

2 months ago

My experience with Optum is they hire doctors that don't care and leave you sitting in the exam rooms for 45 minutes past your appointment then enter the exam room, wiping their mouth with crumbs coming out of it with food smell on their breath because they had been sitting in their office eating their lunch during your appointment time. That would be Dr. Alicia Liggett of the Jefferson Valley, New York location. She also Refused to give you simple documentation letter needed about my health when requested for no apparent re... read more

Karen Hoferichter 

on Google

8 months ago

Dr. Ma has been great with my care in 2 separate instances. My first l, 6 years ago, when I broke my foot. The second just recently with my achilles tendon repair. Her PAs are awesome. Her staff has been great also. Optum can be a pain to deal with. The building can be hard to get into when you are injured. How crazy is that! But the doctor is fantastic and has very high standards. 

Anonymous Anonymous 

on Google

a year ago

The 2 Woumans at the front desk of orthopedic are terrible rude I do g know why they are still there after so many complaints at and surveys and the people from scheduling are not better 

Anonymous 

on Google

2 years ago

Abysmal scheduling and customer service. They constantly canceled my wife's appointments and offered no recourse. It's all on the CUSTOMER (not patient, mind you) to call back and reschedule. That in itself is also a very painful experience. This location has a serial appointment canceling problem. It's not only a hassle but the fact that they keep doing this tells me that the patient's health is secondary or tertiary to everything else Optum has in their business plan. I really miss Mount Kisco Medical Group. They were so g... read more

Mike K 

on Google

2 years ago

Abysmal scheduling and customer service. They constantly canceled my wife's appointments and offered no recourse. It's all on the CUSTOMER (not patient, mind you) to call back and reschedule. That in itself is also a very painful experience. This location has a serial appointment canceling problem. It's not only a hassle but the fact that they keep doing this tells me that the patient's health is secondary or tertiary to everything else Optum has in their business plan. I really miss Mount Kisco Medical Group. They were so g... read more