CARE Counseling Services

Oscar Alicea 

on Google

2 weeks ago

While attending Care Counseling, I am beyond grateful to have been paired with Nicole Green. I truly believe God brought us together for a reason. Through our sessions, I felt that we both explored important lessons about life, ourselves, and how we treat one another in this world. I often found myself looking forward to our appointments, even during the wait between sessions, because I was eager to share what I had learned about my life and about myself. Through this journey, I have come to understand that I am more than si... read more

Danielle Vincent 

on Google

3 weeks ago

My therapist was supportive, professional, and provided quality care. My concerns are not with my therapist, but with the administrative and leadership side of the practice. I experienced multiple billing and scheduling issues that ultimately interfered with my access to care. In one instance, I received notice of a reprocessed invoice on a Thursday evening and my appointment scheduled for the following Monday was cancelled the next day, leaving less than one business day to address the balance before the weekend. In another... read more

Cheyenne Penland 

on Google

a month ago

I spent days researching therapists in the area, comparing profiles and trying to find someone I felt comfortable with and wouldn’t feel judged by. After finally selecting a therapist and booking a new patient appointment through the CARE Counseling Services website, I received a call less than five minutes later saying the therapist was not accepting new patients and the appointment time I booked was not actually available. It’s extremely frustrating to allow patients to schedule appointments online if the availability is i... read more

Michael Johnson 

on Google

3 months ago

I've lowered the rating, ive progressively had more issues with their administration and billing department. As well as one counselor making up rules as they go. My child went to an appointment but was having a hard day, and didnt feel like talking and just wanted to go home. We were there on time and it just wasnt a good day. They charged us for a canceled appointment. Even though we were there. Now I'm fighting just to get refunded for the over charge. Although my counselor has been great. Administration seems to be more c... read more

Katie Parziale 

on Google

4 months ago

I really like my therapist but Care Counseling as a practice has been really frustrating and stressful. I asked for my saved card removed from the payment portal after it was incorrectly charged over a hundred dollars I didn’t owe for the second time. I have declined to save my card since and instead pay my copay after each appointment, and they have hounded me for it. The billing policy states “If a balance over $25 remains unpaid more than 48 hours after a session”. In January I had an appointment on a Friday, the invoice ... read more