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Carbonite Inc
- Business Services
- Boston, MA
About this business
Location details
2 Ave de Lafayette, #2, Boston, MA, 02111, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Its ok for backing up small amounts of data but the recovery of full volume is comically slow. I had an 8TB HDD for and went to Carbonite to recover my data but the recovery is taking a very long time. This appears to be because Carbonites system is throttling the download speed to 1.5MBps. At the current rate it will take more than 47 days to recover my data. Please note I live in Australia so the option of getting the data sent to me on a hard drive is not open to me. I can download up to 10GB chunks at a much higher rate ... read more
I had Carbonite for 11 years and when I finally needed them for backup they were not user friendly and I ended up having my harddrive removed and transferred manually. Adding insult they refused to refund my subscription which was over $500 after being a client for 11 years. They have no idea what customer service looks like as they are only there to collect your money.
Excellent services and very responsive and knowledgeable support team. I needed to recover a number of important files and the Carbonite support team walked me through the entire process. I recovered all my files quickly and it was a lot easier than i thought it would be.
THEIR SUPPORT WITH PARTNERS IS NOT UP TO PAR COMPARED TO THEIR COMPETITION....ALONG WITH THEIR ASSISTANT FROM THE CHANNEL ACCOUNT MANAGER !!!!
I've had Carbonite for several years, because I travel between places and having a cloud-based backup sounded wise. Until, that is, my hard drive crashed. I bought a new computer, and experienced the following problems with Carbonite. 1) Data transfer seems "throttled," though they deny this. I was using my university's internet at night for download with an Ethernet cable, not my home WiFi. Even with that, it would have taken 45 DAYS to restore my files at the rate data transfer was occurring. Carbonite claimed the slow-dow... read more
Frequently asked questions about Carbonite Inc
How is Carbonite Inc rated?
Carbonite Inc has a 3.8 star rating with 43 reviews.
When is Carbonite Inc open?
Carbonite Inc is closed now. It will open tomorrow at 9:00 a.m.
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