Carbonite Inc

Tina B 

on Google

10 months ago

I had Carbonite for 11 years and when I finally needed them for backup they were not user friendly and I ended up having my harddrive removed and transferred manually. Adding insult they refused to refund my subscription which was over $500 after being a client for 11 years. They have no idea what customer service looks like as they are only there to collect your money. 

Tony Calvacca 

on Google

5 years ago

Excellent services and very responsive and knowledgeable support team. I needed to recover a number of important files and the Carbonite support team walked me through the entire process. I recovered all my files quickly and it was a lot easier than i thought it would be. 

Daniel Brooks 

on Google

5 years ago

THEIR SUPPORT WITH PARTNERS IS NOT UP TO PAR COMPARED TO THEIR COMPETITION....ALONG WITH THEIR ASSISTANT FROM THE CHANNEL ACCOUNT MANAGER !!!! 

Mimi Emig 

on Google

5 years ago

I've had Carbonite for several years, because I travel between places and having a cloud-based backup sounded wise. Until, that is, my hard drive crashed. I bought a new computer, and experienced the following problems with Carbonite. 1) Data transfer seems "throttled," though they deny this. I was using my university's internet at night for download with an Ethernet cable, not my home WiFi. Even with that, it would have taken 45 DAYS to restore my files at the rate data transfer was occurring. Carbonite claimed the slow-dow... read more