Carbondale Self Storage

Autumn Dart 

on Google

5 months ago

I was trapped inside the facility and was unable to reach anyone after hours to help. The resources left for the police were limited and when i called back the next day they didnt even care and just kept saying they couldnt even see in the computer i had been there other than the camera showing i was trapped. thank goodness another unit holder showed up to get in, she let me out. bad facility and as soon as i can afford to move my things i will be. they want your money and dont care for your safety at all. 

Luna Juarez 

on Google

6 months ago

Very helpful when I called for help and wanting to give up my storage unit. 

Philip Hegel Photography 

on Google

7 months ago

I had a scheduled move in day for 8/24 and a text from them confirming. Showed up on the 24th with a truck full of stuff to find the office closed, nobody answering the phone and the sales staff unwilling to help. Go anywhere else if you actually want service. 

Stephanie C 

on Google

8 months ago

They cut our lock off & allowed someone else to store things in our unit & put on a new lock, even though we paid every single month. It was a total waste of money to have damaged belongings & have to go through it with management not having answers to why or unit had been tampered with or why there was water damage to our stuff. Also the units are infested with mice & rats. We literally threw everything we had to fight to get back away. Don't trust these people. 

Rufus James 

on Google

a year ago

This place is terrible. All the storing I do, I have to do by myself. Where’s the customer service?