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Car Financial Services
- Financial Services
- Raleigh, NC
About this business
Car Financial Services Inc is located at 4237 Louisburg Rd, Raleigh, NC. This business specializes in Financing.
Location details
3100 Smoketree Cour #225, Raleigh, NC, 27604, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Car financial services needs to be closed or change personal due to lack of communication as to the rude words and attitude I do not recommend this to no one they are rude and I mean all of them including supervisors and employees. This company needs to be closed they are rude they ask super private questions witch is not their concern as well they threatened you if don't answer their private questions to the point where they tell you that if you don't answer their questions they will block your account or not take your paym... read more
Business response:
We have not been able to locate an account with the information that was provided. Ask for Mr. ****** to please provide more information so that we may be of assistance. Our Customer Service phone number is: **************.
I'm having the same issues as I've been reading, absolutely horrible customer service. Horrible business. I purchased 2 cars from a local buy here pay here, and a month later without any notice the went out of business, and without giving me any notice they gave all of my information to this car financial services. They call 10 times a day, talk to you like you are below them. I made arrangements due to COVID-19 and my husband is out of work right now to make one payment a week since I have 2 cars and now that's not good eno... read more
Business response:
CAR takes these matters seriously and we always attempt to provide professional and courteous customer service. We apologize if we did not meet Mrs. ******'s expectations. We appreciate Mrs. ******'s feedback that she did not receive the level of communication and understanding that she expected. We are also faxing and mailing a written response to the BBB to further address Mrs. ******'s concerns. Thank you.
My husband and I purchased a vehicle from a small car dealership recently this company purchased the loan. During the Covid-19 crisis my husband has been out of work and so we decided to reach out to the company to see if they were offering any kind of assistance to their customers. Every time I have ever contacted the Orlando office they are ALWAYS RUDE , CONDESCENDING and VERY UNPROFESSIONAL. I spoke with an agent as well as the manager and before I could get any words out the agents says "didn't I speak with you last mont... read more
Business response:
We regret that our customer did not experience the level of customer service she deserves and that we strive to provide. We reached out to our customer and believe the issue has been resolved. We take these matters very seriously and we appreciate the opportunity to address this matter. Thank you.
We are on time, fought with them when they bought our account from a small dealership. No one knew what the other was doing. Both loans are showing on my husbands credit report for both companies which is bringing his score down and is COMPLETELY unacceptable. Now this month, they deducted Decembers payment TWICE! Once on the 6th and once on the 13th WITHOUT APPROVAL!! We contacted the Fraud department of our wonderful bank, and are also in the process of getting them to buy out our loan so we can be done with these people! ... read more
Business response:
We have been unable to locate an account with the information provided. We are attempting to review the customer's concern. Can you please contact our customer service department and provide additional information so that we may locate the account? Customer Service Department (800) 984-9188. Thank you for your assistance.
Was so happy to have my car loaned payed off at last. Made last payment and was waiting to hear about title. Went back online to see if there was any notice and had a new balance of almost $16...??? Figuring it may be for the title i went ahead and paid it as well as another card processing fee of 4.99 which is stupid to charge to begin with (was not about to give these people access to my bank account info). So that was paid and balance back to zero. Checked it again few days later and now they say i owe .95 cents. Called t... read more
Business response:
Per the customer's request, the lease terms were explained, and we believe the issue to now be resolved. We take these matters very seriously and appreciate the feedback. Thank you.
Spoke with multiple representatives in the last month in regards to my payment not being transfered to my new loan company and the rep was basically telling me its nothing that he can do and just left it at that. They were saying I had no history of payments with them. this has been going on since April 13th. No one could get a manager to help me with my problem until today. They lack communication and professionalism.
Business response:
CAR Financial Services, Inc. purchased a stream of payments from the Dealer. The Dealer decided that he would sell contracts from his portfolio to another company. We confirmed that the one payment we received was credited to Ms. ********'s account. We previously provided a copy of the payment history to Ms. ******** and the Dealer as confirmation. We understand that it can be frustrating dealing with multiple creditors within a short period of time. Thank you for the opportunity to respond to Ms. ********'s concerns.
Very rude company and not respect for costumer.
I bought a vehicle from a used car dealership, and the salesman used Car Financial Services as a form of monetary collection while there was a lien. After making all payments in the full amount and on time, I expected my vehicle title to be mailed to me. This also coincided with a move out of state, and the tags expiring. My last payment was made in mid August. I quickly made an inquiry as to how long it would take to get my title. I was told on the phone that in no later than two weeks I would have it. Three weeks went by a... read more
This company is not a honest company they are unfair and deceptive bussiness after i pay my car the loan was pay in full they denied to release the car title without no reason i still fighting for the title
Business response:
Mr. ********* was provided with a lien satisfaction notice. The title is an e-title (electronic title) maintained through the FL Department of Motor Vehicles. The lien was released electronically, in a timely manner, through the Florida Department of Motor Vehicles. Thank you for the opportunity to provide a response.
Frequently asked questions about Car Financial Services
How is Car Financial Services rated?
Car Financial Services has a 1.5 star rating with 35 reviews.
When is Car Financial Services open?
Car Financial Services is closed now. It will open at 8:00 a.m.
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