Capri Dentistry

Karen L. 

on Birdeye

2 weeks ago

I only visited Capri Dentistry (formerly Poway Dental) once for a basic cleaning and x-rays. I paid $50 on-site after the cleaning because they don’t accept my dental insurance but I was told (when booking my appointment) that they accepted it and didn’t mentioned anything about the new management so I thought everything was normal. When I checked my dental claims portal, I discovered multiple fraudulent claims, including for services never rendered and for a date I never visited. Their emails included veiled threats that ... read more

pro j. 

on Birdeye

a month ago

This place sux!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! 

El C. 

on Birdeye

a month ago

我几乎从不写评论，但这次经历糟糕到必须发声。我曾长期住在墨西哥，也一直听说美国的牙科医疗比墨西哥更先进、更专业。可这次的经历彻底颠覆了我的认知——我大错特错。 我当时是和我太太一起去的，我们本以为可以在这家看似“专业”的诊所接受到高质量的治疗，结果却是一次令人愤怒、失望甚至恶心的经历。 这家牙科诊所表面看起来高端、整洁，实则内部充满了冷漠、欺骗和极度不负责任的行为。从最开始的预约就混乱不堪，时间一再更改，甚至有人直接撒谎来掩盖他们的失误。当我表达治疗过程中的不适与担忧时，不仅没人认真听，反而被当作麻烦敷衍了事。这不是对病人的态度，而是对顾客的漠视和利用。 更让人震惊的是，那位负责的女牙医居然带着全脸浓妆工作——睫毛膏、粉底、唇彩样样不缺。作为一个第一年医学系学生都知道，这种行为在任何临床操作中都是绝对不被允许的！化妆品残留或掉落极有可能污染无菌环境，尤其是在进行口腔治疗时，这种风险是不可接受的。这种行为不仅不专业，更是对患者健康的直接威胁。请问这位牙医到底在想什么？她不应该继续为病人看诊，至少需要重新培训基本的卫生规范，甚至应当考虑吊销执照！ 他们所谓的“专业形象”不过是障眼法，掩盖了他们在服务、责任心、基本医疗常识上的严重缺失。他们根... read more

El C. 

on Birdeye

a month ago

这可能是我经历过最糟糕的牙科就诊体验。我一向不轻易留下评论，但这家诊所的所作所为已经突破底线，必须让更多人知道。 这家牙科诊所表面包装得很“专业”，实则充满欺骗和敷衍。他们对患者毫无尊重，不仅不透明，甚至公然说谎——从虚假的预约安排，到对我正当疑问的无视，处处透露着不负责任和不诚实。我不是在接受治疗，而是在被打发、被忽视，仿佛我的存在就是个麻烦。 他们的行为不只是冷漠，更带有操控性，极具误导性。最可怕的是，他们披着“专业”的外衣，实则毫无真正为病人考虑的心。这种环境不仅令人极度不安，更对心理和身体造成伤害。 如果你在意自己的健康、尊严和基本的沟通，请远离这家诊所。不要被他们的外表欺骗——所谓的“专业”只是幌子，实质是低劣、冷血、极不负责任的服务。我庆幸自己及时止损，但强烈建议你不要让“预感”变成“后悔”。 这不是一个可以给第二次机会的地方。请慎重选择，保护自己。 

Ms D. 

on Birdeye

a month ago

Don’t let the polished office and pleasant receptionist fool you — behind the surface, this dental practice is careless, dismissive, and ethically questionable. They prioritize appearance over actual care, and it shows. What starts off friendly quickly turns into a mess of poor communication, avoidance of responsibility, and a lack of basic patient empathy. If you ask questions or voice concerns? Expect to be ignored, dismissed, or gaslit. This isn’t about one bad visit — it’s about a culture of indifference and inconsiste... read more

Light H. 

on Birdeye

a month ago

I rarely leave reviews like this, but my experience was too unacceptable to stay silent. This dental office operates under a false image of professionalism while delivering care that is careless, dismissive, and riddled with miscommunication. What shocked me most was not just the lack of transparency, but the outright dishonesty — from basic scheduling lies to a complete disregard for my concerns. I was treated more like a nuisance than a patient. The level of indifference shown toward my well-being was appalling. Their be... read more