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Capital One Bank
- Banks
- Gaithersburg, MD
About this business
Come visit your local Capital One branch in Gaithersburg, MD! Capital One is a diversified bank that offers a variety of checking, savings, mortgage and lending accounts and services to individuals, small businesses and commercial clients. Customers enjoy convenient access to their accounts though online banking, mobile and tablet apps, ATMs and in person at one of our 900 bank branches. Member FDIC. Equal Housing Lender.
Location details
509 N Frederick Ave, Gaithersburg, MD, 20877, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 12:00 p.m. | |
| Sun | Closed |
my recent experience with the bank teller, bibi, left me frustrated enough to write this review — something i don’t usually do. she was not only unprofessional and dismissive, but it also took her over 25 minutes to locate my account, even with a deposit ticket and check in hand. i understand delays happen, but the lack of courtesy made the situation worse. based on other reviews, it seems this location has a pattern of poor service. i truly hope customer feedback is taken seriously and leads to meaningful improvement.
Very bad experience withdrawing cash. The teller was very rude, rejected my request to get large bills. Asked me 3 forms of ID. Felt discriminated. Had another bad experience a week later, I was trying to do deposit, I count my cash in front of the bank teller, $495 , the teller took it and counted $475, I said it should be $496, he insisted it was $475 and counted and spread out bills on the counter, it really was $475, I almost trusted the teller, I requested to count again myself, I counted one bill at a time, surprisingl... read more
Very low quality customer service . This location is so crusty and unprofessional, the ATM machines in drive thru stole my money TWICE yes I got refunded for it but still you need to do some maintenance or something . The workers are always useless . U got one standing at the door gets paid hourly or salary just to say hi to u when u walk in . Anyone at the window is slow . “System is down” like 75% of my visits . They get scared when u show them anything more than a 1000 dollar and ask you for your id social socks color and... read more
Very bad experience withdrawing cash. The teller was very rude, rejected my request to get large bills. Asked me 3 forms of ID. Felt discriminated. Had another bad experience a week later, I was trying to do deposit, I count my cash in front of the bank teller, $495 , the teller took it and counted $475, I said it should be $496, he insisted it was $475 and counted and spread out bills on the counter, it really was $475, I almost trusted the teller, I requested to count again myself, I counted one bill at a time, surprisingl... read more
Frequently asked questions about Capital One Bank
How is Capital One Bank rated?
Capital One Bank has a 2.5 star rating with 76 reviews.
When is Capital One Bank open?
Capital One Bank is open now. It will close at 5:00 p.m.
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