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Capital Cadillac
- Car Dealers
- Smyrna, GA
About this business
From the upscale class of the Cadillac lineup to our personalized service, Capital Cadillac provides unmatched value to our customers in Atlanta, Georgia. Whether you need a new car or a tune-up, we’re the team to choose. Between our extensive used and new lineups, every luxury driver will find something to love on our lot. We have all the popular Cadillac models like the Escalade, the XT4, and the XT5. In need of repairs? We have a full team of experienced Cadillac service specialists to help keep you running like new... read more
Location details
2210 Cobb Pkwy SE, Smyrna, GA, 30080, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Punctual. Courteous. Did not bagger me.
I will reach back out had a death in the company so it's not as stable as I thought to get a new truck sorry for inquiring
Over the phone to tell you a different price. They listed for 27, but on the phone. He's telling me no. The car only worked twenty nine thousand they wish it my time and money to get there.I had to take a uber
Business response:
My apologies for any confusion. Please reach out to me directly, i am the General Sales Manager. Chris Biro 770-989-8410
The workers are very unprofessional at Capital Cadillac. I went to have a key fob programmed. As I pulled up, I noticed three or four technicians sitting in front of the office. I got out of the car and someone said, "Morning beautiful queen." I said, "Morning, I'm not a queen, just an American citizen." Then he said, "Good morning African queen." *** I said, "No, I am an African American citizen." I spoke with **** ****** who told me he could program two key fobs (one that I accidentally put in the washing machine, which wa... read more
Business response:
I am sorry that your key fobs could not be programmed and work the way they should. I have spoken to the tech that greeted you yesterday when you arrived and called you "Queen". I am sorry that I used the wrong last name when I was looking for you.
The worst service experience ever with *******. I will not be back and wouldnt recommend. He was very condescending and patronizing. I will have to take my vehicle somewhere where the mechanic are skilled and trained, and can make a diagnosis beyond the car automated report What a waste of my time and money God bless his nasty attitude.
Business response:
I tried calling you yesterday and left you message. I would like to talk about how we can try and resolve this issue. Thanks *********************.
This dealership will not accept responsibility.Charged me price for a 2 year GM extended warranty but only issued it for 1 year. All efforts to resolve the issue went unanswered. The Finance manager did not try to or even act like he wanted to discuss the issue, My calls and messages left for to the General Manager also went unanswered.
Business response:
Thank you for speaking with me on the phone today ****************. As we talked about, Capital did sell you a 12 month /12K mile *************** Contract on 3/14/2022 through Cadillac Protection Plan. The price sold was the listed Cadillac Protection Plan Retail Price. We strive for 100% customer satisfaction with every customer interaction. I understand you've since purchased a 24/24 from another dealership for price that was similar to the one you paid us for the 12/12. You would have to compare to two policies and determ... read more
Do not take your car there if you expect them to do a thorough job the first time. Im a senior, I feel like I was taking advantage of. I needed an advocate, Put my car in for repair mainly because the power steering had stopped working.So they never found the leak that caused Fluid to go everywhere and ruin my belt for the charging system.They fixed Part of the problem the first go around. As soon as I got home, from the dealership, the whining of the power steering started again. Less than 20 miles.I returned the car when i... read more
This dealership sold me a Brand New CTS CADILLIAC with RUST ON THE MOTOR. Didn't know it until about 2 weeks later when I lifted the hood. Took it back to them and wanted another car or a refund. They told me they couldn't do either but they would fix it because my car was still under warranty. I told them I know that when there is rust on anything it has been in water. They had the ordasatity to tell me it comes that way. I am a female but I am not stupid. I WAS SO UPSET I LEFT AND CALLED CORPORATE HEADQUARTERS AND DIDN'T G... read more
Business response:
Ms. ****** purchased a 2019 CTS on 5-29-2019 - the vehicle was a new vehicle with just over 6000 miles. Our service department checks every vehicle that is sold here. Our service write up on the vehicle indicated nothing about rust anywhere on the vehicle. Obviously the vehicle is still under the manufacturer warranty for any type of electrical or mechanical problems. Regarding the deal or the price of the vehicle - there was nothing unusual about any of it. Chris ****, General Sales Manager *************
This dealership sold me a Brand New CTS CADILLIAC with RUST ON THE MOTOR. Didn't know it until about 2 weeks later when I lifted the hood. Took it back to them and wanted another car or a refund. They told me they couldn't do either but they would fix it because my car was still under warranty. I told them I know that when there is rust on anything it has been in water. They had the ordasatity to tell me it comes that way. I am a female but I am not stupid. I WAS SO UPSET I LEFT AND CALLED CORPORATE HEADQUARTERS AND DIDN'T G... read more
Frequently asked questions about Capital Cadillac
How is Capital Cadillac rated?
Capital Cadillac has a 4.4 star rating with 1,147 reviews.
When is Capital Cadillac open?
Capital Cadillac is closed now. It will open tomorrow at 9:00 a.m.
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