Capistrano Volkswagen

Samantha 

on Google

3 weeks ago

Do not take your vehicle here for service. I spent over 4 years telling their service department during routine maintenance appointments that my Tiguan was excessively burning oil and requiring top-offs between services. Every single time, I was brushed off and told it was "normal for a VW." When the oil consumption worsened to a full quart per month, I called to inquire about an oil consumption test. The representative dismissed my concern, telling me it wasn't worth paying for an oil consumption test since my car was out o... read more

Matt Munoz 

on Google

a month ago

The good news is that there is plenty of inventory on almost any VW you'd want to buy in Southern California. That means you don't have to make the same mistake we did by purchasing from this dishonest and incompetent dealership. Looking back, the fact that there was almost no one in the dealership on the last day of the month should have been a red flag. Before buying, we did our homework and contacted eight different VW dealerships that had similar vehicles with comparable mileage. One reason we decided to make the 90-minu... read more

Hunter Beardsley 

on Google

a month ago

I’m extremely disappointed with my experience at Capo VW. What started as a service visit for a rough idle has turned into an 8+ month ordeal, and my vehicle has been anything but reliable throughout this process. My first visit this year was January 10th for a rough idle and an inability to get the RPMs up. I was initially told it was a fuel injector issue covered under warranty. I picked the vehicle up on January 14th, but by January 20th the issue had gotten significantly worse. On January 21st, I had to have it towed bac... read more

Noah Hedoux 

on Google

a month ago

I completed the service for my VW and appreciated the experience. The most important factor is that they honor their word: I called for a quote, arrived at the dealership, and received a different figure, yet they respected the earlier estimate. This builds substantial trust. The work was excellent, fast and professional. I look forward to returning there instead of choosing other locations. 

Jennifer Coplea 

on Google

2 months ago

Bought a car from them and one of the keys didn't work. I had to waste my time to go back in person to get a new key. All they offered was gas, they should have offered a free oil change. That dealership was 120 minutes away from my house.