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Canterbury Green Apartments
- Residential Leasing
- Fort Wayne, IN
About this business
Location details
2727 Canterbury Blvd, Fort Wayne, IN, 46835, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Find somewhere better Don’t be fooled by their amenities and the way they upsell their apartments. Service requests are always ignored. Waited 3 months for our oven to be fixed. Cannot use our shower and now our ceiling is falling apart. These things were supposed to be fixed before we ever moved in! Do yourself a favor and live somewhere else
Business response:
We appreciate your feedback and understand your concerns. We take matters like service requests seriously as we aim to provide the best living experience for our residents. We regret to hear about your issues with the oven, shower, and ceiling. Your satisfaction is a priority for us and we'd value the opportunity to improve your experience. Please feel free to reach out to us directly so we can discuss this further.
Horrible management and maintenance Ridiculous and people don't wanna answer phones complain they're under staff but don't hire more...
Business response:
We truly appreciate your feedback and understand your concerns about management and maintenance. Your remarks are vital to us as they help us strive for improvement. We would like the opportunity to discuss this further with you. Please feel free to get in touch with us at your earliest convenience. We are committed to providing a better experience for all our residents.
"Hidden fee" Disappointed that I need to pay a non-refundable fee of $750 if I want to add my wife to the lease agreement. A little context - I was clear from the start that I'm moving alone but my wife and daughter will join me eventually next year. Since it was just me initially, I applied for just myself as a tenant and asked if my family can be added once they move with me. I was told we can do that and so I proceeded the lease agreement (for a 2 bedroom apt). Now I asked them to add my family in the leasing agreement. I... read more
Business response:
We appreciate your feedback and understand your concerns regarding the lease agreement. It's important to us that our residents find our policies clear and equitable. We'd like to discuss this with you further, as your satisfaction is a priority for us. Please reach out at your earliest convenience, so we can address your concerns properly.
Company Willingly Lies If what this company is doing isn't illegal, then it should be. You will not pay your utilities if you live here, you will pay for everyone in your building's utilities! This place takes utility bills for the entire building and splits it evenly between tenets. If you're trying to save money by bundling up and not using the heat, but your neighbor isn't, it won't matter. Not only will you still be broke, but you'll be freezing AND broke. If you leave your apartment completely empty for weeks on end, yo... read more
Business response:
First, let me apologize that you received misinformation. Our utilities are paid for separately from our rent. the Electric is billed individually for individual use by American Electric Power. This is not a shared service. The water is calculated based on water usage, occupancy and calculated by our utility company then billed to each tenant. Costs have significantly risen, but I would love to chat regarding the comparison you are using to determine that you are paying for non-usage. We would like an opportunity to clear an... read more
Dishonest Company Make sure to document and photograph EVERY LITTLE THING when you move in. The apartments are old and outdated and they will try and use your money to upkeep them. They charged me $100 for a few tiny scratches that are barely visible on the counter the previous owner left and claimed I “used it as a cutting board”. The counters have clearly not been replaced or reglazed for years. When I called them out the employee ranted about how great and thorough they were at their job, apparently not enough to catch th... read more
WORST PLACE TO LIVE First off lets start with the maintenance... terrible service from them not telling you when there going to enter your apartment that YOU pay for and have the right to know when somebody is going to be in your apartment, they arrive randomly when they want, second when you need something repaired don't ever expect then to do it right, I've had multiple times where they will come in to fix things only to leave it worse and disrespect my personal items, like for example when cleaning out the dryer vents the... read more
Business response:
Hi User, we're sorry to read about your recent experiences in question. We have an industry-standard application process for every resident. With that said I would love to discuss this directly with you to sort out any confusion. Please be sure to give us a call at (260) 485-9687 or you can always swing by the leasing office to talk to us in person. We hope to hear from you soon.
Avoid Canterbury The apartments themselves are extremely outdated, seemingly not updated since they were built. They do provide you with appliances, but will do anything they can to not spend money on new units. If you enjoy paying 300-400 a month in electric bills during the winter then this is the place for you. Insulation? Non-existent. They will offer plastic to cover everything though, instead of actually fixing the problem. Do you have allergies or asthma? This is the place for you. All the smoke your neighbors blow in... read more
Business response:
Hello User, We want to thank you for taking the time to give feedback about your recent experience. Allow me to apologize on behalf of our team. Please call us at (260) 485-9687 or send an email to gocanterburygreen@goldoller.com at your earliest convenience.
Old infrastructure wiring, plumbing & cracked floors Excellent Location, Floorplan and storage. Maintenance only wants to get their bonus monies for not spending any money on repairs. I think that we are all breathing each other's air. The Hvac is not tight.
Business response:
Thanks for sharing your concern. It is our goal to treat everyone respectfully and to have loyal residents. We strive for continual improvement and welcome your feedback. Please contact us at 260-485-9687 so we can address your specific needs. Thank you and have a great evening.
Wonderful Place I've been to many evens there over the years, wonderful place! Staff is amazing!
Business response:
We are grateful and appreciate the time you took to leave your review.
Frequently asked questions about Canterbury Green Apartments
How is Canterbury Green Apartments rated?
Canterbury Green Apartments has a 4 star rating with 2,342 reviews.
When is Canterbury Green Apartments open?
Canterbury Green Apartments is closed now. It will open at 9:00 a.m.
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