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Candy Ford, Inc.
- Car Dealers
- Charlotte, MI
About this business
Location details
403 Lansing St, Charlotte, MI, 48813, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 7:00 p.m. | |
| Tue | 8:30 a.m. to 6:00 p.m. | |
| Wed | 8:30 a.m. to 6:00 p.m. | |
| Thu | 8:30 a.m. to 7:00 p.m. | |
| Fri | 8:30 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
I was not impressed with the service department. The communication was very poor, and I only received updates if I called. I also felt like they tried to talk me into doing extra costly services and then turned around and didn't do exactly what they had said they were going to be doing. They had my vehicle for over 2 weeks and the day I picked it up it broke down on me!
The rudeness at the service department is like no other. We’ve been regulars and Jason hardly acknowledges me. The gal now at the desk is just as rude. No good morning, no I’m sorry after I didn’t know they went back to appointments! You are serving your local community! I would have some customer service inservices if I was in charge! Headed over to The Ford dealer in Albion today receiving top notch customer service!
Not open during posted, painted, or online hours. Guess I'm going elsewhere.
Utter incompetency. Had my vehicle in for an oil change, expensive but not the problem. When I got my car back one of the wipers didn't work. Sure. These things happen. So I made an appoint for a week later to leave my vehicle there for the day. Dropped it off in the morning. Tried to call a few hours later to ask about another issue the vehicle was having. Service was too busy so i left a voicemail. Silence all day. Until 20mins before they closed I called. Again, service too busy to pick up but the receptionist was kind en... read more
Experience today was poor. Called a week ago about scheduling an oil change and was told they don't schedule oil changes. It's best to come first thing in the morning. That's what I did today only to be told I had to schedule oil changes. When I got upset and tried to explain my side the older woman in the shop wouldn't listen and said nobody would have told me that and didn't even try to resolve the situation. Just told me to schedule. I'll be reaching out to management about the issue. I've been to this dealership befor wi... read more
Frequently asked questions about Candy Ford, Inc.
How is Candy Ford, Inc. rated?
Candy Ford, Inc. has a 4.2 star rating with 357 reviews.
When is Candy Ford, Inc. open?
Candy Ford, Inc. is closed now. It will open tomorrow at 8:30 a.m.
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