Canaan Self Storage

Elizabeth Jackson 

on Google

3 months ago

For the past few years I've spent $617/ month on three storage units at the Canaan, NY location. Last month we paid a visit to our units and were disappointed to realize that all of our expensive belongings were COVERED in dust/ dirt and that one of our units was infested with mice. We reported this to the company and they swapped the mouse infested unit with a new one. We then proceeded to clean out/ transfer our unit, cleaning everything that could be salvaged and making dump runs dumping everything that had been destroyed... read more

xman0927 

on Google

4 months ago

I would NEVER get a unit here again. Door was jammed upon arrival, no lock was inside unit which was included in price of unit, and gate code given was incorrect. More than 8 phone calls to store manager over the course of 4 months, never a single answer, only ever redirected to customer service, who never can get an answer as well. Was told I would be reimbursed for lock, never was as well. Would give ZERO stars if possible. 

Kim Jakobowicz 

on Google

5 months ago

Don’t get a unit near the train tracks unless dust is not an issue. The dirt permeates everting! Expect your monthly fee to double over a short time. The investment company who now ons the storage units are a bunch of theives. 

M. Fares 

on Google

8 months ago

Getting Receipts has become problematic. Does not take Checks. Does not take cash. Telephone staff wants to waste my time every month just to have a receipt emailed to the address they have on file - and want to be antagonistic and refuse to mail a rfeceipt because they don't like my tone when jumping through the same security hoops every month for something that should be automatic. Will not take concerns seriously. I have been a loyal customer for years and paid on time and now they treat me like garbage and are dismissive... read more

Matt White 

on Google

a year ago

This was the most convenient storage. I have ever used, including the payment and correspondence.