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Calyx Software
- Technology
- Dallas, TX
About this business
Location details
3500 Maple Ave # 500, Dallas, TX, 75219, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I have used Calyx Software off and on since 2004. Sadly the MISMO 3.4 integration was completely mishandled. No tech support and constant glitches are having a negative impact on my personal productivity and my company as a whole. We are overwhelmed with problems associated with this software. What happened Calyx?
Business response:
We're very sorry to hear about your issues that you had with the recent URLA transition. There is no doubt, the magnitude of changes required to accommodate a new URLA were substantial. Although we had the screens and field created to create and export a MISMO 3.4 file, the integration with our 250+ vendors was not perfected when the March 1st mandatory date arrived. Due to that, we had calls daily with the GSEs until the problem was rectified and the data could be successfully transmitted. Even with that, there was still ed... read more
Horrible tech customer support. I was told it would take about 2-3 days for someone to call back. It has been 9 days and i have been calling everyday screaming for help. They tell me it has been sent to a manager to help get resolved and still nothing. You can't even wait on hold it connects you to a voice mail that doesn't even allow messages. When you need help they are nowhere to be found !!!
Frequently asked questions about Calyx Software
How is Calyx Software rated?
Calyx Software has a 3 star rating with 18 reviews.
When is Calyx Software open?
Calyx Software is open now. It will close at 5:00 p.m.
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