This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Caliber Auto Glass
- Home Services
- Naperville, IL
About this business
Location details
801 Frontenac Rd, Naperville, IL, 60563, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 4:00 p.m. | |
| Tue | 8:00 a.m. to 4:00 p.m. | |
| Wed | 8:00 a.m. to 4:00 p.m. | |
| Thu | 8:00 a.m. to 4:00 p.m. | |
| Fri | 8:00 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Very poor and terrible customer services. Waiting for weeks to get the issue resolved but they are playing come tomorrow game with me. 1. Very poor customer services. 2. Installed the defected windscreen on my vehicle. 3. They did not notified me of anything and later another car dealership found it. 4. I notified Caliber Auto Glass. they agreed to replace it. 5. its the 3rd week, they are unable to find the right part. 6. been there 4 times and everything I am send back with statement that part did not arrived yet, they ord... read more
The technician cut through a wire in my headliner, and rather than alerting me, they stuffed the wire back into the A pillar. They also failed to reconnect the wiper fluid nozzle after disassembling the windshield cowl. All this after bringing the wrong windshield to my appointment twice. This could not have gone worse - look for windshield replacement elsewhere! *Update* The “follow-up” from Caliber was a hollow gesture; I emailed the provided contact 4 weeks ago and have heard nothing.
The technician cut through a wire in my headliner, and rather than alerting me, they stuffed the wire back into the A pillar. They also failed to reconnect the wiper fluid nozzle after disassembling the windshield cowl. All this after bringing the wrong windshield to my appointment twice. This could not have gone worse - look for windshield replacement elsewhere!
Thank You Cesar and Caliber Auto Glass. Excellent customer service, from the office customer care line to the installer. Cesar was able to come a bit earlier than his eta. Worked very efficient. Cesar was very courteous and kind. Explained the next steps. Hope I don't need a window replaced in the near future, if I do I know who to call.
The ladies at the front desk need an extreme month long customer service training boot camp. I am very dissatisfied with the terrible customer service the front office provided. 1ST...My wife arrived with the vehicle and was informed she was at the wrong location despite simply driving to the address provided to us by phone and email. 2ND.... After it was determined we were in fact at the right location, my question was how long would the glass replacement take. The lady on the right side of the office as we entered said it ... read more
Frequently asked questions about Caliber Auto Glass
How is Caliber Auto Glass rated?
Caliber Auto Glass has a 3 star rating with 8 reviews.
When is Caliber Auto Glass open?
Caliber Auto Glass is open now. It will close at 4:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com