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Cakes By Graham
- Bakeries
- Richmond, VA
About this business
Message from Cakes By Graham Ask me what I like best about my job and I will tell you that, the creation of cakes for our customers and seeing the looks on their faces, hearing their comments and receiving delightful phone calls and letters from them is the answer. The satisfaction of knowing that for over sixteen years we have consistently provided our customers with an easy and friendly way to order special occasion cakes at fair prices is really wonderful, and I believe that is the true reason that we have been voted the ... read more
Location details
718 Cleveland St, Richmond, VA, 23221, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Cakes by Graham is Horrible customer service! We made an appointment for a Saturday, my future daughter in law called to confirm the appointment on the preceding Thursday. We arrived to find another wedding party also there. Graham was there and told us WE made a mistake and asked if we were SURE we had the correct day⦠My daughter in law explained that she had spoken with someone named Debbie and also had called the previous Thursday to confirm our appointment. Graham turned to the other party waiting and said âThat exp... read more
loved it! I had a great experience ordering my cake. Debbie, who took the order, was very pleasant to work with and answered all my questions with patience and clarity. I had asked for a Star Wars cake for my son with specific detailing. The cake looked awesome and tasted excellent! The price was reasonable, also. The price was half what another bakery was going to charge me for the same cake. I had previously tried the Mixing Bowl Bakery and had a horrible experience there (Mixing Bowl Bakery Short Pump - rude customer serv... read more
Cakes by Graham We love Cakes by Graham!!! My fiancee and I recently met with Graham and he helped us design the wedding cake of our dreams. We had no idea what we wanted and were really concerned because our wedding is summer, 2010, AND is outdoors. We really didn't know anything about frosting, fillings, or flavors (except that we love chocolate). The whole thing was overwhelming. Graham (and yes you can call him that) was wonderful! Even though the appointment was just 1 hour, he met with us until we had the cake we reall... read more
Terrible Experience I decided not to go with Cakes by Graham, in which I was willingly giving up my deposit with him. When I went to his store to obtain the picture of a wedding cake that I had from a magazine and the color swatch that I provided him with, he refused to give these items back to me. Very unprofessional, and would not recommend him to anyone. There are enough things to worry about with a wedding, and a vendor like this is not someone you want to deal with.
VERY Disappointing We just had a what looks like a "how to order a cake" class and we were reproved with a rude grade "F -" by Mr Graham himself.... Instead of helping us with some suggestions or even EXPLAINING the process of ordering his creations, he instead accused us of not knowing how to order a cake. That happened after he learned with his questionnaire(and please do not interrupt him!!!) who was the florist , the photographer, and where the wedding would take place..(That is exactly what you are thinking.... ) He did... read more
Terrible Experience I decided not to go with Cakes by Graham, in which I was willingly giving up my deposit with him. When I went to his store to obtain the picture of a wedding cake that I had from a magazine and the color swatch that I provided him with, he refused to give these items back to me. Very unprofessional, and would not recommend him to anyone. There are enough things to worry about with a wedding, and a vendor like this is not someone you want to deal with.
VERY Disappointing We just had a what looks like a "how to order a cake" class and we were reproved with a rude grade "F -" by Mr Graham himself.... Instead of helping us with some suggestions or even EXPLAINING the process of ordering his creations, he instead accused us of not knowing how to order a cake. That happened after he learned with his questionnaire(and please do not interrupt him!!!) who was the florist , the photographer, and where the wedding would take place..(That is exactly what you are thinking.... ) He did... read more
loved it! I had a great experience ordering my cake. Debbie, who took the order, was very pleasant to work with and answered all my questions with patience and clarity. I had asked for a Star Wars cake for my son with specific detailing. The cake looked awesome and tasted excellent! The price was reasonable, also. The price was half what another bakery was going to charge me for the same cake. I had previously tried the Mixing Bowl Bakery and had a horrible experience there (Mixing Bowl Bakery Short Pump - rude customer serv... read more
Cakes by Graham We love Cakes by Graham!!! My fiancee and I recently met with Graham and he helped us design the wedding cake of our dreams. We had no idea what we wanted and were really concerned because our wedding is summer, 2010, AND is outdoors. We really didn't know anything about frosting, fillings, or flavors (except that we love chocolate). The whole thing was overwhelming. Graham (and yes you can call him that) was wonderful! Even though the appointment was just 1 hour, he met with us until we had the cake we reall... read more
Frequently asked questions about Cakes By Graham
How is Cakes By Graham rated?
Cakes By Graham has a 2.9 star rating with 18 reviews.
When is Cakes By Graham open?
Cakes By Graham is closed now. It will open on Monday at 9:00 a.m.
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