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Café Zupas
- Restaurants
- Bloomingdale, IL
About this business
Location details
148 S Gary Ave, Bloomingdale, IL 60108, Bloomingdale, IL, 60108, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 9:00 p.m. | |
| Tue | 11:00 a.m. to 9:00 p.m. | |
| Wed | 11:00 a.m. to 9:00 p.m. | |
| Thu | 11:00 a.m. to 9:00 p.m. | |
| Fri | 11:00 a.m. to 10:00 p.m. | |
| Sat | 11:00 a.m. to 10:00 p.m. | |
| Sun | Closed |
They definitely looked understaffed and yet still had people standing around not doing things. It was busier so I was anticipating the wait. When I got to check out the young man running the register was touching the screen and his dirty apron and then prepping the strawberries and bread, I asked if he changed gloves and he said the health department approves of this. Maybe if the strawberries and bread was in bags sure, but I also reached out to someone who worked there and they also confirmed this is not their policy to to... read more
Wow this place has really gone down hill. Ordered try 2, wasn't asked to customize or if I wanted add ins. My daughter ordered a nourish protein bowl. No roasted sweet potato. On the tray was one strawberry no baguette. I got to the table and looked at my sandwich where is the meat? Paper thin slices. 2 of each of the 2 kinds and 1 slice of the other. We will not be back. By the looks of how empty this place is at 6pm others must agree. Staff busy cleaning.
This location was filthy, not busy, my order was incorrect and I was missing part of my online pickup order. The staff was unable to figure out how to find my order in their system to offer a refund. I called again the next day and the same staff was working and told me to call the store later (in about 2 hours) to speak with a manager. Grossly overpriced and very unsatisfied with the service.
I rarely leave reviews, but my recent experience was so disappointing that I feel it needs to be shared. I placed an order that was mixed up, and instead of receiving help or understanding, I was met with rudeness from the team lead. Rather than trying to fix the mistake, they made me feel like I was the problem. Customer service should be about listening and resolving issues, but that was definitely not the case here. I expected better and left feeling frustrated and disrespected.
Frequently asked questions about Café Zupas
How is Café Zupas rated?
Café Zupas has a 4.3 star rating with 935 reviews.
When is Café Zupas open?
Café Zupas is closed now. It will open at 11:00 a.m.
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