D B. on Citysearch
8 years ago
04/15/2014, 04:18 AM
My son and I went in to South Charlotte Cadillac on a Saturday to get him a car he found on-line in TN. He paid $500 to have it transferred to Charlotte. While we were there, he wanted me to test drive the SRX to see if I liked it as much as the Buick Encore which I wanted. The salesman couldn't find the keys to the car we saw on-line but had me test drive one "EXACTLY" like it. He showed me all the features of the car and I was very happy with the sensor door handles, the cargo rack & cargo net and the way the lift gate would stop part way. So while we were waiting on my son's deal to go through, I decided to buy the SRX, not the one I drove but the one on the lot. After purchase, the lift gate wouldn't stay open and would actually hit you if you were under it. I was unable to see in the back of the car to notice if the cargo net & gate were there. They fixed the lift gate and gave me a courtesy car to drive. Once everything was fixed and I had my car, I noticed all the features the salesman said were EXACTLY what I would get, were not on the car I bought. I tried to talk to the salesman and the general manager but they just said "not all SRX have that feature, it is an option." I was very disappointed as I had traded in my brand new 2013 Subaru CrossTrek on this 2010 Caddy. Mainly to get more luxury features that I do not have.
PLUS the car my son wanted and paid $500 to transport here, he didn't get. The salesman knew there was another offer for that car and didn't tell us until the following Monday. My view on this is he knew my son's car wasn't available and concentrated on my purchasing a car knowing that we would have left after learning my son's car was not available.
I contacted GM and Cadillac and they tried to reason with this dealership but to no avail. We will NOT be going to this dealership in the future. We will use Randy Marion Cadillac for our needs.