This profile has not been claimed by the business owner or representative.
to update business information, get appointment requests, engage visitors with web chat, and more!
Cadillac of Laguna Niguel
- Car Dealers
- Laguna Niguel, CA
About this business
Location details
28332 Camino Capistrano, Laguna Niguel, CA, 92677, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
When I took my car to the service center, Jackson Smith, the service advisor, asked about the issue and we went to the vehicle together. However, as soon as I started explaining the problem, he stopped listening and began giving automatic, robotic responses. A professional service advisor should first listen carefully, understand the issue, and then provide a solution. Instead, Jackson Smith didn’t inspect anything and just gave pre-scripted replies, showing little genuine interest. Not listening to the customer or checking ... read more
I am not happy with visiting here more then 10 times in 18 month,but how ever Stves service was very good. Fast and easy! Your Vanilla latte was very good too.
The staff were very courteous and welcoming. I would have given 5 stars but there seemed to be a miscommunication regarding my car being finished. I had 2 things that needed to be addressed and only one was when I came to pick it up. I wasn’t told that the part hadn’t come in yet for the 2nd issue. I assume I will be notified when it does.
Great services stefen was excellent very helpful and job well done on time as a matter of fact the whole service department get 5 star all around Thank for helping me with my lyriq Ramy Fahim
Frequently asked questions about Cadillac of Laguna Niguel
How is Cadillac of Laguna Niguel rated?
Cadillac of Laguna Niguel has a 4.5 star rating with 1,012 reviews.
When is Cadillac of Laguna Niguel open?
Cadillac of Laguna Niguel is closed now. It will open tomorrow at 9:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com