Buy Direct

Cristina Alvear 

on Facebook

6 years ago

Never installed the carpet. Sent a drug addicted installer (who was high) to drop it off. He left and never showed to appointments. Refused to give my installation fee back. Told the credit company the did install even though I have proof to show they did not and I had to pay someone else to do it. They ignored my calls for a week. 

Amanda Despain 

on Facebook

6 years ago

We got carpet from here when we finished our basement, and I love it! It’s so soft and plush, and was a great price. We went to many many places, and the one we got from here was by far the best quality for the price. We had someone else install it, so I can’t speak of their installation, but the carpet is great! 

Kathi H. 

on Citysearch

7 years ago

Worst experience I have ever had, terrible customer service. Everyone lied to me with the exception of Mark. Ordered carpet was to be installed Monday the 31st of July, I called Friday evening the 28th to make sure still on for Monday was told yes they will be there Monday morning. Come Monday no carpet, I called around 2:30 to find out what is going on was told the carpet came but was damaged so they had to reorder. I would think on Friday they would have know if carpet was damaged or not and then they didn't call me I had ... read more

Jason W. 

on Citysearch

9 years ago

I have used Buy Direct for several projects in the past. Their prices are great as is the quality of their products. Service is impeccable and I would recommend them to anyone looking for flooring. They were willing to take the time to listen to my ideas and actually made suggestions on better ways to complete my project. Overall a great experience. 

Chad B. 

on Citysearch

9 years ago

I honestly can't believe this place is still in business. We had a major DIY project with very limited time so we thought we'd hire out our tile work, what a HUGE MISTAKE. They mis-ordered every tile for our project(they did the measuring and still messed it up). I left the owner numerous messages with no response. We finally had to tell them to stop working so that we could keep everyone else on schedule. Due to the poor work I plan on having to replace everything they touched within a few years. To top it off we have a bea... read more

Lori O. 

on Citysearch

10 years ago

Absolutely horrible experience. They have an ok showroom and their prices seem competitive but the customer service and competence of employees leaves much to be desired. They told us they would call us and tell us the price of our tile prior to ordering it. They never called us (this would be the first of MANY times they didn't return calls) before they ordered the tile. When they told us the price AFTER ordering it we told them it was too expensive ($34/sq ft!!!) and they told us we were stuck with it because it was a spec... read more

Brock B. 

on Citysearch

10 years ago

I have used Buy Direct for several flooring jobs. I recently had them re-carpet my entire home. The work was excellent! I always get great pricing, friendly service and a job well done. I highly recommend Buy Direct!