Butler Chrysler Jeep Dodge

L. H. 

on BBB

8 months ago

I had a terrible experience with Butler Chrysler in ********, **. On August 15th, I brought in my Ram 1500 for a bad sound coming from the transfer case. The technician checked it and quoted me $1,800 for the repair, asking me to pay $1,060 upfront to order parts. I asked if I could keep driving my truck in the meantime and was told by the representative (based on the technicians word) that there was no issue, this was a lie and later on I was told that I caused more damage to the truck.Two weeks later, on August 30th, I had... read more

Luis H 

on BBB

8 months ago

I had a terrible experience with Butler Chrysler in ********, **. On August 15th, I brought in my Ram 1500 for a bad sound coming from the transfer case. The technician checked it and quoted me $1,800 for the repair, asking me to pay $1,060 upfront to order parts. I asked if I could keep driving my truck in the meantime and was told by the representative (based on the technicians word) that there was no issue, this was a lie and later on I was told that I caused more damage to the truck.Two weeks later, on August 30th, I had... read more

Amelia S 

on BBB

a year ago

called dealership general manager for help he didnt answer for two weeks then said why didnt you call me and tell me about this? Then didnt help and only offered free oil change. Vehicle wasnt clean ,inexperienced sales man,sold us a vehicle with four thousand miles on it but lied and said there was four miles and truck was brand new , needed an oil change they didnt do. 

Alacia G 

on BBB

2 years ago

I went into dodge and specifically told them what was going on with my vehicle. They told me that they would do their own diagnostic ($160+). I also informed them that the vehicle was over heating. I left my vehicle for two days and they called and said the vehicle was ready and the check engine light was off. I picked my vehicle up and not even a month later my vehicle ran hot again and the check engine light was back on. I went to the dealership spoke with the service manager and informed her of the problem. THEY FIXED a p... read more

Steve C. 

on BBB

3 years ago

I ordered a part for my car and the dealership ordered the wrong one. When I went to pick up my car and noticed the wrong part was put on I immediately spoke to the service advisor who informed me that based on my vin # it was the right part.(it was not). This escalated to the ** of the dealership who told me he would investigate the issue and call me back the same day. That call never came and it is a week later and I still have not heard from him. To make matters worse he decided to speak with a member of my family without... read more

Kimberly M 

on BBB

3 years ago

I purchased a Jeep Grand Cherokee from a dealer in another state, but had been taking my vehicle for all service matters as it was the closest Jeep dealership to where I live. From the first appointment almost a year ago, both my husband and I have been inundated with solicitations via email, text and phone calls from Butler's sales team offering to buy my Jeep (for a price that is not remotely competitive). We have both repeatedly asked to be removed from the lists/responded to the texts with the code that allegedly deletes... read more

Lorraine B. 

on BBB

8 years ago

This place was full of nice people and had a good atmosphere. I ran into a few hicuups but everything worked out in the end. Got a brand new jeep and I love it! Nice people and nice cars, what more could you want? 

Allison B. 

on BBB

8 years ago

Hello, my name is *** and I just had to leave a review for these guys! Specifically ***! *** was the kindest and most helpful car salesman I have ever met and I should know, I sell car insurance and I deal with a lot of car salesmen. My lease was just about up and I worked really hard on building my credit. I wanted to buy a car but I didn't know where I wanted to go. A friend of mine told me that this place had some really good deals going on so I looked into it. I called the office and *** answered. I instantly felt like a... read more

John I. 

on BBB

8 years ago

Just left their parking lot in a brand new Jeep! *** really did his thing for me. I usually work very late, but ken stayed late and helped me into a newer car for lower payments! The sales team here are really knowledgeable and helpful and made me feel like I had known them for a lifetime. I definitely recommend this dealership. **** **