Butler Chevrolet

Ryan P 

on BBB

a week ago

I purchased a Silverado from Atlantic Chevrolet Bayshore on June 27th, and experienced a serious transmission issue less than three weeks later. The initial response from the ****************** was appalling: a six-week appointment delay, no loaner car, and no offer to reimburse for a rental. It was only after I posted a negative ****** review that they suddenly found a loaner and scheduled the repair, confirming they only prioritize service when their reputation is at stake.The truck was in the shop from August 11th to Sept... read more

Orlando S 

on BBB

2 weeks ago

I just left McKlusky Chevrolet ,,,,(Fields Irtel area) My wife and I purchased Chevrolet ******from this same location After having work performed on my ***** , I returned because my alignment was now off..My wife recently had work performed on her *****and after the service she had a serious alignment issueThe response from Chevrolet was to return for a front end alignment (approx $200.00).******** Oil saved the day again . 

James M 

on BBB

2 weeks ago

Very poor service staff. Had a scheduled service appointment, staff never made 1st attempt to let me know what the delay was or expected time to have my vehicle looked at. 3 days go by, and they say they still need another 3 days to just look at it, even though I had a scheduled appointment for a simple diagnostic. 

Gabriel R 

on BBB

3 weeks ago

On September 30, 2025, I received a phone call from a representative at Sterling McCall Chevy named *******. During our conversation, ******* assured me that the dealership could meet the offer I was seeking, based on the credit score I had confirmed. He emphasized that Sterling McCall offered competitive rates and was among the best in the business. I made it clear that I needed full reassurance before canceling my plans and driving over an hour to the dealership. ******* confirmed—more than once—that they could work a deal... read more

Kamron J 

on BBB

3 weeks ago

This location has to running a Money laundering scheme because the service is so poor. They try to over quote all the time and make fasle recommendations to bully women into getting services. The staff only care up making sales and getting paid . I have to beg for a ride home and they always have an excuse why they cant wash my car. They have had my car for 3 days to check a speaker and change the Lug nuts . The speaker was just replaced and they charged me 700 dollars in labor for factory speakers that have already went out... read more

Charles D 

on BBB

3 weeks ago

In May 2025 I received an estimate for the replacement of the front struts at about $200 per unit. When I approved the work order on August 7, 2025, they accepted my Chevrolet Tahoe for work. When the car was ready, the service advisor advised me by voice that the unit cost of the struts increased to $900 per strut. His explanation was that the parts department made a key stroke error when inputting the part number. So Autonation Chevrolet West Austin expected me to pay more than $1,400 more for the work order. They indicate... read more

Jill G 

on BBB

3 weeks ago

When we purchased our vehicle from Bellingham Chevrolet, the deal was represented as a cash out the door purchase meaning everything, including taxes, should have been settled. We were told the title would arrive within a couple of weeks. Instead, it took nearly three months to receive it, and when it finally came, it was still in the dealerships name.Because the dealership failed to pay sales tax as part of the transaction, we were forced to pay the substantial sales tax, transfer fees, and even a late penalty just to regis... read more

Lori G 

on BBB

3 weeks ago

******** customer service! I told the salesman Christian that I loved almost 3 hours away and couldnt just make the trip without knowing if I was approved for car! I did everything online and after many phone calls back and forth giving him all necessary information I got a call and was told to come pick up my car! I had also asked the salesman if the payment would be what I wanted and if the down payment would also be what I wanted and was told yes! He asked can you come today to sign the paperwork and I said yes! I took of... read more

OuyAnna M 

on BBB

4 weeks ago

This dealership is in the wrong neighborhood. They do not care about their consumers. They will lie to sell you a car. You can do better at any other Chevrolet dealership.