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Busey Bank
- Finance
- Belleville, IL
About this business
With more than 150 years of strength and service, Busey knows the importance of a lasting promise and tailored solutions. We provide an array of services across Illinois, Missouri, Indianapolis and south west Florida-including personal banking, commercial lending, mortgage, wealth management solutions and more. Whatever your needs, Busey's got your backing. For more information on our products and services-or to find your closest Busey branch or ATM-visit us today.
Location details
5720 W Main St, Belleville, IL, 62226, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 4:00 p.m. | |
| Tue | 9:00 a.m. to 4:00 p.m. | |
| Wed | 9:00 a.m. to 4:00 p.m. | |
| Thu | 9:00 a.m. to 4:00 p.m. | |
| Fri | 9:00 a.m. to 4:00 p.m. | |
| Sat | 9:00 a.m. to 12:00 p.m. | |
| Sun | Closed |
i never Had A Issue with *** **** ** ************ The Moment The company switched To Bussey My Entire Life changed My Account Is Always In The Negative No Matter What... I Have Direct deposit & Soon as it post my account go straight to over draft charges nonstop which causes me To be Behind on my Bills I wish i would have Left The moment *** **** ** ************left Bussey is A Complete Rip off!!!!!!!!
Our experience with Busey has been a nightmare for 5+ years. Over $20k was stolen from my husband's checking account over 5 years ago. We reported it as soon as was saw it. The bank froze the account at that time. No one has been able to help us recover our stolen money or allow us access to the account to remove the money that is remaining. We have contacted many people, many times and no one has been able to help us. Finally we have had to hire a lawyer to bring a lawsuit against the bank. Prior to this, my husband had put... read more
Business response:
Hi Amy—We sincerely apologize for this issue you have been experiencing. One of our associates has contacted you to discuss your account(s) with the **** ** ************. Please reach out to the associate you are in contact with if you have any further questions.
Me and my wife recently split up. I opened a separate checking and savings account. I was assured several times that there was no way she could access my account. Was told that I was the only one with access. She was able to go into the app and see my account. I was told to change my user name and password, that the account was linked to my SS number and if she had the password and username she could still looks at it. So I changed the username and password. Woke up this morning and found out she had transferred $10,000 out ... read more
Horrible to deal with. I was there with a friend and I would never bank there. Very unprofessional and unfriendly and most of all they don’t care about protecting their customer accounts. I would never bank there! I would give them zero stars if possible!
Business response:
Hi Sue—We're very sorry to hear this was your experience in one of our service centers. We strive to provide service excellence to all of our customers. We would like to learn more about this situation and find a solution to make this right. Could you please send a message to CustomerExperience@busey.com? Thank you for reaching out and providing feedback.
I banked at TheBank of ***** for many years, before Busey bought it and took over my accounts. I run a small law firm with multiple bank accounts. In 2022, Busey sent me a mandatory questionnaire that required me to disclose information about my law firm that went far and beyond the standard Know Your Customer questions; among other things, they wanted to see copies of my procedures for customer contact and employee training; they wanted to see samples of letters I send from my law firm to opposing parties. Keep in mind, I w... read more
Business response:
Busey has addressed the matter internally and worked with the complainant to find a resolution to the issue.
I wish it were possible to give this bank negative stars! My sister and I are dealing with aging parents and have been granted permanent guardianship over our mother and temporary guardianship over our father. Busey Bank has been given the appropriate documentation that shows we are the guardians, but refuses to uphold the court order. The order make us the guardian over our parents accounts, but Busey refuses to abide by the order that says my father should NOT have access to the accounts. We intend to make the account a cu... read more
In my 57 years, Busey Bank has proved to be the worst banking experience of my life. Busey "purchased" the right to process my mortgage, a frustrating experience in and of itself. The bank with whom I previously worked was professional and frustration free. The "online" payment program is a complete joke, difficult to navigate and near impossible to find what a reasonable person would need to find and do. "Customer service" is a joke. The website is a joke. The "online" chat, a joke. People on the phone are a joke. The cherr... read more
I have been a busey bank customer in ******** ** since 2018. Within that timeframe I have had to get 3 different debit cards because of fraudulent purchases that appeared on my card. Every time i called to dispute charges i get accused of “forgetting that I made a purchase” or “forgetting that I let someone use my card” Its very insulting because I am the epitome of personal safety, I follow all protocols when it comes to keeping my money safe, not giving out personal info, carrying a special wallet, making sure all transact... read more
This bank closed a probate account without any notification and left me in a bind. The ******** ******** regional manager was not able to provide a satisfactory solution. I requested a call back from an authority employee both in writing and on a call. No one has called back. It has been over a week. I am a senior citizen and have found the personnel at this bank rude and not helpful. This used to be ********Bank. Seems the new ownership is not community friendly.
Business response:
Customer zeroed out account and did not add further funds. Busey deposit operations advised that the account would be closed at 30 day mark of the account being at zero. This is to prevent compromises and service fees. After 30 days, the account was closed. The customer then was presented with the option to open a new account by a Busey associate on 3/22/2022. However, upon further investigation it was discovered that the customer could not open a new account because her estate is closed as well.
Frequently asked questions about Busey Bank
How is Busey Bank rated?
Busey Bank has a 2.8 star rating with 23 reviews.
When is Busey Bank open?
Busey Bank is closed now. It will open at 9:00 a.m.
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