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Busenbark Carpet & Hardwood Refinishers
- Carpeting
- Farmington, MO
About this business
Busenbark Carpet, founded in 1934, serves the flooring needs of St. Louis and central Missouri. The company offers carpets from various leading manufacturers, including du Pont, E.I., Shaw, Mohawk Industries, MILLIKEN, Karastan and Gulistan. It also provides vinyl, granite, laminate, hardwood and floor tiles from various manufacturers, such as Summitville, Marazzi, Laufen Ceramic Tile, Congoleum, Armstrong, Bruce hardwood floors, Robbins and Domco residential flooring. Busenbark Carpet provides professional installation serv... read more
Location details
151 Busenbark Dr, Farmington, MO, 63640, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Had repairs needed for flooring installed under warranty. Had to chase everyone around via email and phone call for around 8 months to finally get repair completed. Then once they finally tried to schedule was made to feel like an inconvenience to the owner because of where my house is and how early she would have to get up to be there by 8 am. Finally got repair completed, and they made me pay for the boards used to do the repair even though it was a warranty repair because a board they sold me and had installed in my house... read more
Business response:
********* Thank you for the business and we appreciate your criticism and suggestion. We strive daily to improve our customer service. Your repair was completed at no charge and a store credit was provided to you. Again we will work harder to problem solve.
I bought 2000 sq. ft of flooring from Busnebark floring in Columbia Mo.. After we started to install it we noticed the boards were ALL different widths. They were supposed to be 5" wide, they varied from 47/8" to 5 1/4" in width. I contacted both Busnebark and Shamrock flooring to file a claim. I took ***** ********* over 40 boards that all had different widths to them, verified by a digital caliper. It still was not enough. Busnebark NEVER came to my home to look the the $12,000 of defective product they sold me. ********* ... read more
Business response:
We at Busenbark are very sorry the the manufacture issue with Shamrock Hardwood. Shamrock is made in Tennessee and has been a strong American made product. Boards where sent in to the factory from Mr **** with no defect but we keep investigating and working hard threw the National Hardwood Association and following guidelines. We located a independent rep to help with the case and refunded the cost of all materials along with the inspection cost. Mr **** received all hardwood free that was installed through out his house. Ag... read more
Frequently asked questions about Busenbark Carpet & Hardwood Refinishers
How is Busenbark Carpet & Hardwood Refinishers rated?
Busenbark Carpet & Hardwood Refinishers has a 2.3 star rating with 3 reviews.
When is Busenbark Carpet & Hardwood Refinishers open?
Busenbark Carpet & Hardwood Refinishers is closed now. It will open at 8:00 a.m.
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